Tsring-hua University Workshop File 2 of 2 12/07/12

Yuan Ze University - Service Design Basics, 12/6/2012

SIGSVC 2011

Kwan History of Computing 2011

Some Thoughts on Value Propositions and Service Patterns

Kwan SJSU IES Russian Group 10/26/2011

Kwan US Trade in Services

Introduction to SSMED for 119A, Nov 2012

IBM SJSU 2011

Interntional Symposium On Service Systems Science 2012 Kwan

KwanCaseStudyICES2011

IJCSS 2012 Work Shop - An MBA Course on Service Innovation

Japan Institute for Design Promotion, December 21st, 2011, Tokyo, Japan.

Service Design International Workshop, Tokyo, Japan, December 20th, 2011

IBM Service Science & Innovation Community of Practice 3/6/2012

Using Analogies to Frame a Value Proposition

Serviceology 2013: Fundamental Concepts and Premises of Service Science

Tsing-hua University Workshop 12/07/12 File 1 of 2

Moving from B2X to B2X2Y Value Propositions in Service System Networks

Kwan 2012 Research Projects Topics