Supporting Redesign of C2C Services Through Customer Journey Mapping - Ida Maria Haugstveit, Ragnhild Halvorsrud, Amela Karahasanović
People Centred Healthcare Service Delivery: by People for People - Sengupta, Khanna
Service Design Challenge: Transitioning from Concept to Implementation Innovation Tools - Eunji Lee
Views on Implementation and How they Could Be Used in Service Design - Tim Overkamp, Stefan Holmlid
Data-Need Fit – Towards Data-Driven Business Model Innovation - Katrin Mathis, Felix Köbler
Mapping care: a case study of dementia service provision in the North East of England - Carey, Rodgers, Tennant, Dodd
Learning Together by Doing Together: Building Local Government Design Capacity Through Collaboration with Design Education - Thorpe, Prendiville, Oliver
Design for Liveability: Connecting Local Stakeholders As Co-Creative Partnerships - Hepworth, Mulder, Kleinsmann
A Representation Framework of Product-Service Systems for Classification and Design - Yong Se Kim
Design Fiction As a Service Prototyping Approach - Gert Pasman
A Value Based Approach to Co-Designing Symbiotic Product-Service System - Yoonyee Pahk, James Self, Joonsang Baek
Empowering Stakeholders – Simulation Games As a Participatory Method - Jan Eckert
How service design can contribute to creating better tax services (SKAT) - Nielsen, Mølgaard
Exploring the Pupil-Student Transition Through Customer Journeys - Ernest, Wetter-Edman
Negotiating Matters: Supporting Agonistic Pluralism in Community Planning - Maja Frögård
Designing the Future, Engineering Reality: Prototyping in the Emergency Department - Starnino, Dosi, Vignoli
Service Pathway: a Case Study of Business Model Design in Healthcare - Oosterholt, Simonse
Facilitating Service Interactions with Design Games - Hatami, Mattelmäki
Efficiently Inefficient: Service Design Games As Innovation Tools - Hannula, Harviainen
Embedding Design in a Mental Health Network - Pierri, Warwick, Garber