Jacada corporate
Jacada Agent Scripting on the cloud_ slideshare
See or hear Survey
Jacada Visual IVR
From voice to visual
Customer Service Survey: Consumer Behavior & Expectations in Today's Interactive World
How to provide superior customer service in today's interactive era (Evolution of Self-Service - Part 2)
The ROI of making your IVR Visual
Visual IVR delivers on the promise of self-service & call center connectivity (Evolution of Self-Service - Part 3)
Evolution of Self-Service Technologies - Part 1
Visual IVR Use Cases
How to easily make your IVR Visual
How Visual Self-Service Drives Great Customer Experience
Call Center Salary and Business Survey
How To Visualize Your Customer Service IVR Experience
The Top 6 Reasons to Simplify Customer Service Desktop
Seven Major Contact Center Challenges
Taking the Leap: From Scripted Calls to Real Time Process Guidance and Dynamic: Next Best Action Cues
Cartilla final planpais. plano de accion