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Your Wiki isn’t WikipediaPresenter: Jon Silvers

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About Us

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• Global Software company

• 15,000+ customers 110+ countries

• Over 100+ million dollars in revenue

• Highly Transparent and open

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Our Wiki

• 9,000 organizations in 93 countries

• Over 325 third-party plugins

• On-Premise and SaaS offerings

Brilliant!

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Def: “Enterprise Wiki”

“An enterprise wiki or corporate wiki is a wiki used in a corporate (or organisational) context, especially to enhance internal knowledge sharing.”

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Source: Wikipedia

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Solving Business Problems

Team Collaboration Knowledge Management

External CommunitiesWeb PublishingBusiness Dashboards

Intranets

Points of differentiation

Audience

OrganizationAccountability

Points of differentiation

Audience

OrganizationAccountability

Audiences

• Wikipedia: Everyone• Enterprise wiki: Only who you invite

Permissions

• View• Add• Edit• Comment• Attach• Delete

Points of differentiation

Audience

OrganizationAccountability

Wikipedia

Confluence organized how you work

• Sales team• IT• Marketing• Human resources• Manufacturing• Customer support• Executive• Director-level• Projects• Customer-facing• Partners

Points of differentiation

Audience

OrganizationAccountability

Accountability

• Wikipedia: essentially none*• Enterprise wiki: tied to LDAP; there is no such

thing as anonymous

* therefore a confederacy of “editors” was created to police the site

Summary

• Organized by spaces• Invite only• Collaboration, knowledge

sharing• Tied into LDAP for tracking

and auditing

Enterprise wiki Wikipedia• One big ocean• Open to everyone• Factual

Information• Virtually

anonymous

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