Your Store on Social

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Transcript of Your Store on Social

Kathi Kruse

Kruse Control Inc.

@kathikruse

10/12/2011

SocialMore Leads

Through

Social Media

Integration

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

TK Carsites, Inc. has been in business for over 9 years with our corporate

offices located in Irvine, California.

Most recently, TK Carsites has been acquired by KPA, a dealer services and

Internet marketing provider for over 4,000 automotive, truck, and equipment

dealerships, and service companies, you can find out more about KPA by

visiting KPAOnline.com and learn more about TK joining the KPA family by

visiting our blog at www.Blog.TKCarsites.com.

TK specializes in “Automotive Website Development”, “Social Media” and

“Search Engine Optimization” with dealerships in all 50 states.

We are proud to announce that TK is the only vendor to have won Auto Dealers

Monthly’s coveted “Dealers Choice” Award for an unprecedented 6 consecutive

years!

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TK CARSITES – COMPANY

PROFILE

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

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Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

PRESENTER

kathi@krusecontrolinc.com

714.251.6440

Facebook: kathikruse

Twitter: @kathikruse

LinkedIn: krusecontrol

Feed the Bear

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

SHIFT HAPPENS.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Targeted Marketing.

Relationship Building.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Social Media is Word of Mouth

...DigitizedCopyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

What’s Driving These Changes?

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Born into a world of hype, their

BS-detectors are highly

sensitive and calibrated with

Social feedback.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Consequently....

Tried & true selling

methods that worked

as recently as 2 years

ago work far less well

today.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Interconnectivity

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Today’s customer doesn’t just buy what you sell...they buy WHO YOU

ARE.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Relationship

=Trust

=Sales

The Social Customer:

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

The Social Shift:

Daily Operations

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

#1:

Dealership Marketing

Manager

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

#2:

Wake Up to Your Social Community

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

#3:

Your Staff = “Brand Advocates”

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Social Media Marketing

•Build Fans

•Turn Fans into Leads

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Greet Them Right

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Entice.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

FanGate (Reveal Tab)

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Lead Generation Form

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Cheap, Effective Facebook Ads

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Be Relevant, Keep

Content Fresh.

Content Rules.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Engage

Relevant.

Recent.

Local.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Listen.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Integration with

Daily Operations

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Key to Success?

Buy In

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

7-Steps to Integration:

1.Train Frontline personnel

2.Signage

3.Tell your stories

4.Tap into “Brand Advocates”

5.Motivate, recognize & reward

6.Lean on already-existing presence

7.Video and Testimonials

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Social Media Policy

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Links to the recorded webinar will be emailed to you within 24

hours and will also be posted on the TK Carsites Webinar

Series page.

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Copyright © 2011 TK Carsites. All rights reserved. www.tkcarsites.com.

Contact Information

www.TKCarsites.com

Kathi Kruse

kathi@krusecontrolinc.com

714.251.6440

Facebook: kathikruse

Twitter: @kathikruse

LinkedIn: krusecontrol

.