your name

Keeping Your BalanceKeeping Your Balance

Dealing with Challenging and Dealing with Challenging and Difficult Parents in Challenging Difficult Parents in Challenging

and Difficult Situationsand Difficult Situations

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Why this Why this Session?Session?

Think – Pair - ShareThink – Pair - Share

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Why Such a SessionWhy Such a Session….….ContinuedContinued• What has been your experience?What has been your experience?

• What worked?What worked?

• What would you do differently?What would you do differently?

• Lessons learnedLessons learned

• The power of languageThe power of language

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Sound Familiar?Sound Familiar?

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ObjectivesObjectives• Validate what you know intuitivelyValidate what you know intuitively

• Give each other supportGive each other support

• Add some equipment to your toolboxAdd some equipment to your toolbox

• Phrases/languagePhrases/language

• Gain more confidenceGain more confidence

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Before the Process Before the Process BeginsBegins

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Setting the StageSetting the Stage

Develop a Proactive mentalityDevelop a Proactive mentality

Interacting with parents can be the Interacting with parents can be the most challenging and unnerving most challenging and unnerving parts of being a teacher!parts of being a teacher!

Develop and know the power of Develop and know the power of languagelanguage

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What’s the Deal with Today’s What’s the Deal with Today’s Parents Anyhow?Parents Anyhow?

• You are what you areYou are what you are

• Because ofBecause of

• Where you were when!Where you were when!

• Adult-centered FamiliesAdult-centered Families

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No Excuse for Rudeness!No Excuse for Rudeness!

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RudenessRudeness

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Seek First to UnderstandSeek First to Understand

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The Cobra & the SwamiThe Cobra & the Swami

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Developing CredibilityDeveloping Credibility

• Trust...an amazing thingTrust...an amazing thing

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Developing Credibility Developing Credibility ContinuedContinued

• Call me any time (home #)Call me any time (home #)

• Welcome back. Let me introduce myselfWelcome back. Let me introduce myself

• Good calls...Good calls...Especially whenEspecially when ........

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Effective PraiseEffective Praise

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Positive MessagesPositive Messages• Flow both waysFlow both ways

• Play positive tapePlay positive tape

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First ImpressionsFirst Impressions

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Covey…the 7 Habits GuyCovey…the 7 Habits Guy

• Educators Educators

• Busy lives = reactive patternsBusy lives = reactive patterns

• Stimulus Stimulus Response Response

• Stimulus Stimulus Delay Delay Response Response

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Room /Meeting EnvironmentRoom /Meeting Environment

• Whose Comfort Zone?Whose Comfort Zone?

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NEVER NEVER Let ‘em see you sweat!Let ‘em see you sweat!

• Put another way...Put another way...

• Exude confidenceExude confidence

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ConfidenceConfidenceIt’s all about the …

Body Language

Tone of voice

Volume of voice

Lower Other tips

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Look ‘Em Straight in Look ‘Em Straight in the….the….

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What if the Parent is What if the Parent is Right?Right?

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The Last WordThe Last Word

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No Sense RulesNo Sense Rules• Examples form the group?Examples form the group?

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Parents and Difficult Parents and Difficult SituationsSituations

• Do’s and Don’tsDo’s and Don’ts

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The “Gospel Truth” The “Gospel Truth” according to….according to….

...or...”He never lies to us!”...or...”He never lies to us!”

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Focus on the Future!Focus on the Future!

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Control of the ConversationControl of the Conversation

• Established & re-establishedEstablished & re-established

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The Blame GameThe Blame Game

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Which Parent to Call?Which Parent to Call?

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Please Don’t Talk to Me Please Don’t Talk to Me Like ThatLike That

• Try it now..Role PlayTry it now..Role Play

• With Children present?With Children present?

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The “Good Deal” ConceptThe “Good Deal” Concept• Lesson from car salesmenLesson from car salesmen

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The “F” WordThe “F” Word• Response languageResponse language

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Final ThoughtsFinal Thoughts

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Your Free TicketYour Free Ticket

831-419-7382831-419-7382

gjstebbins@earthlink.netgjstebbins@earthlink.net