The XX - Factor Strives to source for or develop unique ideas

to help companies

stand out stand out

Excess Credit

Company A = 1 unit of work

Company B = 1 unit of work

2 Companies = 3 units

The eXXtra unit = Synergy

Corporate ProfileCorporate Profile

Seamless coordination in all departments

TCRM CycleTCRM Cycle

Marketing :Marketing :

Reduce Costs, Get More Leads

Segment target customers

Personalize Text messages

Cost-effective mass email/fax

SingTel eSMS Solution

Marketing :Marketing :

Reduce Costs, Get More Leads

Telemarketing

Marketing :Marketing :

Events Management

Data Entry/Updating

Telesales

Sales :Sales :

Save Time, Close More Sales

Share successful sales strategies

Forecast sales

Sales :Sales :

Save Time, Close More Sales

Access through web, remote, Palm Eg Street Directory

Sales :Sales :

Save Time, Close More Sales

•DMG Service Audit

•Training Programs

Customer Service :Customer Service :

Improve Customer Loyalty

•Track, assign, resolve issues

•Share information in Knowledge Base

Customer Service :Customer Service :

Improve Customer Loyalty

MaXXimizer: Contact Management

Marketing Sales

Customer Service

•FFlexibilitylexibility: Customization – Eg Challenger

•CControlontrol: Administrator

•PPowerower: eCRM Portals

- Training

- Data Migration

- Customization

- Provision of Telemarketing/Data Entry Staff Trained in CRM

TCRM Value – Added Services

TCRM Value – Added Services

“Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and email marketing campaigns with different messages for different groups of clients and prospects.”

“We rely on this tool to help us reach audiences quickly with market relevant communications - ultimately cultivating strong relationships to grow our business.”

- Elen Alexov, Direct Marketing Manager, Ipsos-Reid North

America

CRM - MarketingCRM - Marketing

The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers.

PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains.

CRM - SalesCRM - Sales

Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage.

Eg.Customer : VIP Restaurant : Le Chateau OrchardLoyalty Privilege : Merlot Vintage,1995 FOC

CRM – Customer ServiceCRM – Customer Service

CustomersCustomers

•System Requirements <internal>

•Pricing <internal>