X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out...

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Transcript of X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out...

Page 1: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.
Page 2: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

The XX - Factor Strives to source for or develop unique ideas

to help companies

stand out stand out

Excess Credit

Company A = 1 unit of work

Company B = 1 unit of work

2 Companies = 3 units

The eXXtra unit = Synergy

Corporate ProfileCorporate Profile

Page 3: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Seamless coordination in all departments

TCRM CycleTCRM Cycle

Page 4: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Marketing :Marketing :

Reduce Costs, Get More Leads

Segment target customers

Personalize Text messages

Cost-effective mass email/fax

Page 5: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

SingTel eSMS Solution

Marketing :Marketing :

Reduce Costs, Get More Leads

Telemarketing

Page 6: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Marketing :Marketing :

Events Management

Page 7: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Data Entry/Updating

Telesales

Sales :Sales :

Save Time, Close More Sales

Page 8: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Share successful sales strategies

Forecast sales

Sales :Sales :

Save Time, Close More Sales

Page 9: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Access through web, remote, Palm Eg Street Directory

Sales :Sales :

Save Time, Close More Sales

Page 10: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

•DMG Service Audit

•Training Programs

Customer Service :Customer Service :

Improve Customer Loyalty

Page 11: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

•Track, assign, resolve issues

•Share information in Knowledge Base

Customer Service :Customer Service :

Improve Customer Loyalty

Page 12: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

MaXXimizer: Contact Management

Marketing Sales

Customer Service

Page 13: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

•FFlexibilitylexibility: Customization – Eg Challenger

•CControlontrol: Administrator

•PPowerower: eCRM Portals

Page 14: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

- Training

- Data Migration

- Customization

- Provision of Telemarketing/Data Entry Staff Trained in CRM

TCRM Value – Added Services

TCRM Value – Added Services

Page 15: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

“Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and email marketing campaigns with different messages for different groups of clients and prospects.”

“We rely on this tool to help us reach audiences quickly with market relevant communications - ultimately cultivating strong relationships to grow our business.”

- Elen Alexov, Direct Marketing Manager, Ipsos-Reid North

America

CRM - MarketingCRM - Marketing

Page 16: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers.

PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains.

CRM - SalesCRM - Sales

Page 17: X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company.

Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage.

Eg.Customer : VIP Restaurant : Le Chateau OrchardLoyalty Privilege : Merlot Vintage,1995 FOC

CRM – Customer ServiceCRM – Customer Service

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CustomersCustomers

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•System Requirements <internal>

•Pricing <internal>