Post on 13-Dec-2015
www.wf1broward.com
Workforce Strategies to Engage FSET Customers and Increase the FSET Entered Employment Rate
Presented by:
WorkForce One Employment Solutions
6301 NW 5th Way, Suite 3000
Ft. Lauderdale, FL 33309
www.wf1broward.com
What You’ll Walk Away With• Strategies for providing personalized
outreach and customized services.
• “Tools of the Trade” for front-line staff, One-Stop Managers, and Program Managers to engage FSET customers and increase the FSET Entered Employment Rate (EER).
www.wf1broward.com
“Tools of the Trade”
• Value Partner - DCF• Make It Personal• Hit the Target• One-on-One• Sign and Drive• “With a Little Help from My Friends”• What’s on the Horizon?• Change it Up• Capturing Job Placements• “Show Me the Money”
www.wf1broward.com
Value Partner
– At the One-Stop
– On the One-Stop Services Committee
– Cross participation in peer meetings
DCF – Department of Children and Families
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Make it Personal
• Personal Outreach Actions
-Invitations
- Phone Contact
- Peer Referrals
- Variable hours
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Hit the Target
Personal Outreach Results:
• Customers were 30% more
likely to actively participate
in the FSET Employment and Training Program if personally invited to a One-Stop FSET Employment and Training Orientation.
www.wf1broward.com
One-on-One
– Separate FSET Computer Lab
– Walk-in Orientation
– EFM Tutorial
– EFM Job Referrals
– Resume Assistance
• Customized Services
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Sign and Drive
• Customized Services Results
– More resumes registered in EFM
– Greater customer confidence
– Increased employment
www.wf1broward.com
With a Little Help from My Friends
– Exchange ideas
– Brainstorm
– Commit to Continuous Improvement
– Plan-Do-Check-Act
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What’s on the Horizon?
– Web Texting
– Predictive Dialer
– Testimonials
– OJT
• New Outreach Tools under review
www.wf1broward.com
Change It Up
• Technology Tools
– Weekly FSET Job List from EFM
– Weekly Help-Wanted-On-Line (HWOL) Report
www.wf1broward.com
Show Me the Money
RWB 22 Monthly EER - 2011
56.29%
59.04%
54.46%
45.52%
59.81%
63.06%
58.10%56.80%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
Jan '11 Feb '11 Mar '11 Apr '11 May '11 Jun '11 Jul '11 Aug '11
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