Post on 24-Feb-2016
description
Winning Strategies to
Optimize Inbound and Outbound
Mail:Improving Cross-
Departmental Communication and
Teamwork
Linda Balsamo, PhD
Session Overview
Challenges in Today’s Mail Environment Start with the Best People Procedures and Benchmarking Process Improvement Relationship Building Embracing Change
Challenges in Today’s Mail Environment
Budget Reductions Staff Reductions Technology Meeting USPS Requirements Champion Efficiencies with Fewer
Resources
Start with the Best People
Start with the Best PeopleHire the right people Technical Skills & Competency-based Identify Key Skills and Attributes Use Behavioral Interviewing Look for a Good Fit Avoid “Foot in the Door” Applicants
Start with the Best People…and Keep ThemTreat Your Employees Well Celebrate Accomplishments Say “Thank You” Walk the Floor Learn about your Employees Embrace Diversity
Procedures & Benchmarking
Procedures & Benchmarking Accessible to All Team Members Comprehensive & Easy to Follow Cross-Train
Procedures & Benchmarking Set Goals
S – SpecificM – Measurable
A – AttainableR – RealisticT - Timely
Know where you are so you will know where to go!
Procedures & Benchmarking Example of SMART Goal:
Cross train 100% of my employees on pallet jack safety procedures by June 2012.
Is it
Realistic?
Is it Attainable?
Is it Timely?
Is it Measurable?
Is it Specific?
Process Improvement
Process ImprovementDefine the
ProcessMeasure Current State
AnalyzeImplement Change
Measure Results
Building Relationships
Building Relationships Don’t try too hard Eat lunch together Do not rely on e-mail Follow through and in a timely manner Keep gossip to a minimum No whiners allowed Volunteer
Embracing Change
Embracing Change Change can be good Change takes you out of your comfort
zone/breaks habits Change allows you to grow Change builds confidence Change helps keep you nimble/flexible
Questions?