Winning Strategies to Optimize Inbound and Outbound Mail:
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Transcript of Winning Strategies to Optimize Inbound and Outbound Mail:
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Winning Strategies to
Optimize Inbound and Outbound
Mail:Improving Cross-
Departmental Communication and
Teamwork
Linda Balsamo, PhD
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Session Overview
Challenges in Today’s Mail Environment Start with the Best People Procedures and Benchmarking Process Improvement Relationship Building Embracing Change
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Challenges in Today’s Mail Environment
Budget Reductions Staff Reductions Technology Meeting USPS Requirements Champion Efficiencies with Fewer
Resources
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Start with the Best People
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Start with the Best PeopleHire the right people Technical Skills & Competency-based Identify Key Skills and Attributes Use Behavioral Interviewing Look for a Good Fit Avoid “Foot in the Door” Applicants
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Start with the Best People…and Keep ThemTreat Your Employees Well Celebrate Accomplishments Say “Thank You” Walk the Floor Learn about your Employees Embrace Diversity
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Procedures & Benchmarking
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Procedures & Benchmarking Accessible to All Team Members Comprehensive & Easy to Follow Cross-Train
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Procedures & Benchmarking Set Goals
S – SpecificM – Measurable
A – AttainableR – RealisticT - Timely
Know where you are so you will know where to go!
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Procedures & Benchmarking Example of SMART Goal:
Cross train 100% of my employees on pallet jack safety procedures by June 2012.
Is it
Realistic?
Is it Attainable?
Is it Timely?
Is it Measurable?
Is it Specific?
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Process Improvement
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Process ImprovementDefine the
ProcessMeasure Current State
AnalyzeImplement Change
Measure Results
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Building Relationships
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Building Relationships Don’t try too hard Eat lunch together Do not rely on e-mail Follow through and in a timely manner Keep gossip to a minimum No whiners allowed Volunteer
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Embracing Change
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Embracing Change Change can be good Change takes you out of your comfort
zone/breaks habits Change allows you to grow Change builds confidence Change helps keep you nimble/flexible
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Questions?