Why VoIP Makes Sense For SMBs

David FridleyProduct Manager IP Telephony Solutions

Telecommunication Systems DivisionPhone: 949-583-3692

david.fridley@tais.toshiba.com

Agenda

Features Quantitative Qualitative Examples

Big Company Features for SMB

Call Center / ACD Voice Mail and Unified Messaging IVR w/ Text to Speech Web based personal administration Remote Management Custom Applications Integrated Application Server

Quantitative

Reduce cost of Moves, Adds, and Changes Reduce Telco Charges

Long Distance Charges Separate Voice and Data services Wireless Service Bill

Quantitative

Hard Savings Item Assumptions Hard Savings Value

Expense for moves, adds, changes and removals (MACRs)

-100 Users-1MACR/user/year-$100/MACR

$10,000 per year

Toll charges for intra-company long-distance

-100 Users-200 long-distance minutes/user/month-$0.04 per minute

$9,600 per year

Source: Yankee Group, 2006

Hard Savings Item Assumptions Hard Savings Value

Qualitative

Broader Reach Network Sites Together over IP Take an IP phone home / remote Voice over WiFi within the Business

Networked Applications ACD / Call Center Auto Attendant IVR Unified Messaging

QualitativeHard Savings Item Assumptions Hard Savings Value

Advanced, robust and mobile, voice and data features

-Unified Messaging-Find me / follow me-Visual voicemail-Remote worker integration-Voicemail notification

More effective and efficient internal communications

Integrated information services

-Integration with CRM software-Automatic link between customer telephone activity and customer databases

Improved customer service and customer satisfaction; reduced churn

Advanced multimedia and collaboration tools

-Multiple users-Simultaneous peer-to-peer voice, data, and video

Increased employee productivity and collaboration

Source: Yankee Group, 2006

Soft Savings Item Example Soft Savings Value

VoIP Business Drivers

Source: Yankee Group 2005 Small & Medium Business Communications, Broadband and VoIP Survey

Example: Travel Agency

Qualitative Centralized ACD Agents worked remotely over IP Provide 24 hours service like the big agencies

Example: Electrical Contractor

70 Employees 2 sites in San Diego 5 sites in 5 cities in Mexico

Example: Electrical Contractor Qualitative

Centralized Auto Attendant

Centralized Voice Mail Unified Dialing Plan –

Across Boarders IP Telephone allowed

employees to work more efficient remotely

Remote System Administration

Quantitative Saved $17,500 annually

in long distance / cross boarder costs

Saved $7,500 annually in reduced cellular costs

ROI 2 years

Example: Boutique Clothing Manufacture

Locations 1 US Headquarters 1 US Showroom 1 Mexico 4 Asia

66 Employees (US)

Example: Boutique Clothing Manufacture

Qualitative Centralized Voice Mail Unified Dialing Plan –

Across Boarders IP Telephone allowed

CEO to work more efficient while traveling and from home

Quantitative Eliminated most long

distance bills

Summary

“Managers should also ask how VoIP can improve or transform—how they do what they do.” – Harvard Business Review, September 2005

Audience Q&A