Why Unified Communications Matters

if You're an LA Wholesale Company

Courtesy of FPA Technology Services, Inc.

http://www.TechGuideforLADistributors.com

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

When call hold time

and phone tag start to rise,

so does frustration and churn

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Fortunately, there’s an answer

– unified communications

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

This solution can also help

boost collaboration and

productivity inside the

wholesaler, as well as outside

to buyers and suppliers

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

So Many Devices,

So Little Time

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

The goal of unifying

communications technology

and services is to remove

these new barriers

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

and enable communications,

interactions, and transactions

between people in real time

or asynchronously, at the

option of the users

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

What Goes into Unified

Communications?

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Different vendors offer their

own subsets of functionality:

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Conventional telephony

and VoIP (IP telephony)

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Mobile/Wi-Fi telephony

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Audio, video,

and web conferencing

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• PC desktop/screen sharing

and electronic whiteboard

sharing

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Speech recognition and IVR

(interactive voice control)

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Unified messaging for

email, fax, and voicemail

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Digital directory services

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

• Calendaring, scheduling,

and workflow applications

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Example of Supercharged

Customer Responses

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

If a reseller calls the sales

department with a question,

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

the person taking the call

can simultaneously search an

enterprise directory to contact

a product specialist or expert

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

The specialist can be

conferenced in or can prompt

the salesperson with text or

shared desktop information

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

The salesperson can also

instantly organize a meeting

between the reseller and

specialist if required

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Presence –

The New Secret Sauce

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Presence refers to the

possibility for a user to know

both where his or her desired

correspondents are

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

and whether they are

available to converse

and collaborate

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

These capabilities

can also facilitate handling

of emergency situations

should these arise

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Getting It Right

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

The right solution can be built

using appropriate products

and services from different

suppliers if need be

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

This allows specific

requirements or environments

(warehouses or loading bays,

for instance)

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

to be handled that might

surpass the capabilities of just

one vendor

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Where would unified

communications be most

relevant for your activity

as a wholesale company?

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

Share your appraisal

of its potential with us

in the Comments box below

Copyright © FPA Technology Services, Inc.

Learn How to Boost Your Company’s

Productivity with the Right Technology

Download Your Free Guide

How COOs at Los Angeles Distributors

and Manufacturers Get More Done

Now at http://www.TechGuideforLADistributors.com