Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)

Why Unified Communications Matters

if You're an LA Wholesale Company

Courtesy of FPA Technology Services, Inc.

http://www.TechGuideforLADistributors.com

http://www.techguideforladistributors.com/

Sponsored by http://www.TechGuideforLADistributors.com

Craig PollackFounder & CEO

When call hold time

and phone tag start to rise,

so does frustration and churn




Fortunately, there’s an answer

– unified communications




This solution can also help

boost collaboration and

productivity inside the

wholesaler, as well as outside

to buyers and suppliers




So Many Devices,

So Little Time




The goal of unifying

communications technology

and services is to remove

these new barriers




and enable communications,

interactions, and transactions

between people in real time

or asynchronously, at the

option of the users




What Goes into Unified

Communications?




Different vendors offer their

own subsets of functionality:




• Conventional telephony

and VoIP (IP telephony)




• Mobile/Wi-Fi telephony




• Audio, video,

and web conferencing




• PC desktop/screen sharing

and electronic whiteboard

sharing




• Speech recognition and IVR

(interactive voice control)




• Unified messaging for

email, fax, and voicemail




• Digital directory services




• Calendaring, scheduling,

and workflow applications




Example of Supercharged

Customer Responses




If a reseller calls the sales

department with a question,




the person taking the call

can simultaneously search an

enterprise directory to contact

a product specialist or expert




The specialist can be

conferenced in or can prompt

the salesperson with text or

shared desktop information




The salesperson can also

instantly organize a meeting

between the reseller and

specialist if required




Presence –

The New Secret Sauce




Presence refers to the

possibility for a user to know

both where his or her desired

correspondents are




and whether they are

available to converse

and collaborate




These capabilities

can also facilitate handling

of emergency situations

should these arise




Getting It Right




The right solution can be built

using appropriate products

and services from different

suppliers if need be




This allows specific

requirements or environments

(warehouses or loading bays,

for instance)




to be handled that might

surpass the capabilities of just

one vendor




Where would unified

communications be most

relevant for your activity

as a wholesale company?




Share your appraisal

of its potential with us

in the Comments box below


Copyright © FPA Technology Services, Inc.

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Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)

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Transcript of Why Unified Communications Matters if You're an LA Wholesale Company (SlideShare)