When Things Don’t Work at Work

Samantha Martin CEO, Via TRM NAFSA 2017

The Goal of Today’s Session:

Leave with a new perspective on why things aren’t working at work & new ideas

on what to do about it.

We avoid failure & conflict because we are afraid.

We cannot grow unless we fail.

What’s not working at work?

People Policy

Culture Self-Sabotage Expectations

Training Role Clarity Resources

Other

In times of stress, do you…

Over- perform?

Under-perform?

“…the top predictor of workplace satisfaction is not pay: It is the culture and values of the organization, followed closely by the quality

of senior leadership and the career opportunities at the company.”

Harvard Business Review, January 2017

Act in accordance with your values.

(Values = beliefs lived out through habitual behaviors)

Types of Values

Permission to Play Core

Aspirational Accidental

Example Values (Via TRM)

Add ideas to ideas Give good vibes

Stand with others Use your voice Take initiative Adventure on!

Speak up. (i.e. advocate & negotiate).

Apply methods for cross-cultural communication in the workplace.

Reserve judgment Use humor

Be with people Ask questions Write about it

Apologize Gain a new perspective

Let it go

Decide what is workable and unworkable (not right or wrong).

What is your right, responsibility, & obligation when

it comes to leaving/letting someone go?

Let’s discuss!

“Whenever I am going through something really hard, I try to

learn something new.”

Marie Howe, Poet & Author

samantha@via-trm.com @ViaTRM