Post on 15-Aug-2015
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WHAT YOUR IVR DOESN’T WANT YOU TO KNOWThe not-so-hidden cost of traditional interactive voice response systems.
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BAD CUSTOMER SERVICE IS EXPENSIVE.
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YOUR WEAKEST CHANNEL —THE PHONE — IS ALSO THE MOST USED.
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WHY? BECAUSE OF THE ECONOMICS OF ERROR.
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TRADITIONAL SPEECH IVRS CREATE A BIG DISCONNECT WITH CUSTOMERS.
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TOP COMPLAINTS ABOUT TRADITIONAL SPEECH IVRS:
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THERE’S A BETTER SOLUTION THAT YOU AND YOUR CUSTOMERS WILL PREFER.
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WITH HUMAN-ASSISTED AUTOMATION, CUSTOMER SERVICE CALLS BECOME PRODUCTIVE CONVERSATIONS. ALMOST EVERYTHING CUSTOMERS SAY CREATES A SUCCESSFUL INTERACTION.
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It’s fast, quick, and very easy to use. A well put together service that lets me interact with confidence of getting what I need in a timely manner.
Interactions Client Customer
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TOP REASONS WHY LEADING COMPANIES CHOOSE INTERACTIONS:
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eDigital, Customer Service Benchmark
NewVoiceMedia, Businesses Lose $41B from Bad Customer Service: Here's What to Do
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