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What your IVR doesn't want you to know.
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| 1 WHAT YOUR IVR DOESN’T WANT YOU TO KNOW The not-so-hidden cost of traditional interactive voice response systems.
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Transcript of What your IVR doesn't want you to know.
| 1
WHAT YOUR IVR DOESN’T WANT YOU TO KNOWThe not-so-hidden cost of traditional interactive voice response systems.
|© 2015 Interactions LLC Proprietary and Confidential 2
BAD CUSTOMER SERVICE IS EXPENSIVE.
|© 2015 Interactions LLC Proprietary and Confidential 3
YOUR WEAKEST CHANNEL —THE PHONE — IS ALSO THE MOST USED.
|© 2015 Interactions LLC Proprietary and Confidential 4
WHY? BECAUSE OF THE ECONOMICS OF ERROR.
|© 2015 Interactions LLC Proprietary and Confidential 5
TRADITIONAL SPEECH IVRS CREATE A BIG DISCONNECT WITH CUSTOMERS.
|© 2015 Interactions LLC Proprietary and Confidential 6
TOP COMPLAINTS ABOUT TRADITIONAL SPEECH IVRS:
|© 2015 Interactions LLC Proprietary and Confidential 7
THERE’S A BETTER SOLUTION THAT YOU AND YOUR CUSTOMERS WILL PREFER.
|© 2015 Interactions LLC Proprietary and Confidential 8
WITH HUMAN-ASSISTED AUTOMATION, CUSTOMER SERVICE CALLS BECOME PRODUCTIVE CONVERSATIONS. ALMOST EVERYTHING CUSTOMERS SAY CREATES A SUCCESSFUL INTERACTION.
|© 2015 Interactions LLC Proprietary and Confidential 9
It’s fast, quick, and very easy to use. A well put together service that lets me interact with confidence of getting what I need in a timely manner.
Interactions Client Customer
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|© 2015 Interactions LLC Proprietary and Confidential 10
TOP REASONS WHY LEADING COMPANIES CHOOSE INTERACTIONS:
|© 2015 Interactions LLC Proprietary and Confidential 11
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