Post on 11-May-2015
description
Webinar - How to to migrate mobile workers to next generation mobility
6th December 2012
Mobility. Made simple.
Many mobile employees
Operations Customer Service
Field Service Public Safety & Security
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But are they equipped for 2013?
Here’s your train: its on platform 3, delayed by 5 minutes. If you run you might just make it !!
Source: Railway Union Blog
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Information Gap
• Poor customer service
• Employee frustration
• Inefficient operations
• SLA breaches = penalties
1st Generation Mobility
• Solution to voice & paper communications
– Increase visibility & control
– Minimize manual paper based work
• Increased efficiency
• Improved customer satisfaction
• However - some challenges for implementation
– Training overhead
– Adoption by workers
– Employee satisfaction
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Sweeping Changes (Gartner)
• Rise of tablets
”By 2013, 80% of businesses will support a
workforce using tablets”
• BYOD
”By 2014, 90% of organizations will support
corporate applications on personal devices”
• Enterprise stores
”By 2015, 60% of organizations will use private
app stores to deliver business apps on media
tablets and smartphones”
• Rise of social
”By 2015, 10% of your online ”friends” will be
nonhuman”
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2nd Generation Mobility
• Lower TCO
– Cloud vs On-site installations
– One mobile enterprise platform vs Multiple siloed mobile solutions
– Control – easier to deploy/publish and control apps
• Improved user adoption – BYOD - Device Independence
• Efficient and Reactive Organisation – Tighter, real-time integration between people, systems
– Real-time communications, visibility and collaboration is a major game changer
• Improved team collaboration
– Shared situational awareness
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2nd Generation – more mobility challenges
Connecting Employees in Real Time to Corporate Back-
End Systems Managing a Complex Fleet of Enterprise Mobile Devices
Developing Ergonomic Applications that Have Real
User Impact
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2nd Generation – more mobility challenges
• Cloud-based distributed architecture provides a scaleable solution
• Must integrate with third party legacy systems
• Context-aware data based on the situation of the user (context engine)
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• Need to ensure all the key mobile devices are supported (iOS, Android and Windows Mobile)
• Must not impact security, increase complexity.
• Cross platform support based on hybrid technology
Context-aware Apps
9
• Efficient dispatch of resources based on – Role
– Availability
– Location
– Skillset
• Reducing information overload – Alerts and updates based on context
– No need to surf, scroll and search
• Allowing faster data entry – Device can pre-enter information based on
context
– No need to input information that your device already has!
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Connecting: Assets, People, Customers
e.g. Passengers Consumers
Operations
Management
Customer service
Asset
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Enterprise Systems
Social
Employees & Assets
Customers
Mobility Roadmap
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More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database
?
Mobility Roadmap
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More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database
MEAP
Why not do it ONCE and for all?
1st and 2nd Generation Comparison
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First Generation Second Generation
Device
Network
Application
All behind the firewall, on-site enterprise implementations
Hybrid Cloud Model Cloud based with secure back
office (e.g. ERP) access
BYOD Multiple OS & form factors
Application ”Silos” Collaborative Apps,
Information mash-up
Dedicated Windows Mobile Devices
Static data Dynamic, Context-aware data
”Clunky” user interfaces Intuitive, Ergonomic UI
Cross Platform
Cloud
Context
In-house technicians Management
Sub-Contractors
Enterprise App Store
Consumers
Public App Store
Vision: one Platform for all
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Field Staff, Rail workers
Customers
Corporate App Store for Workforce
• Workforce solutions
– Integration to management
and operational systems
• Examples
– Asset management
• IBM Maximo, FORD
– Dispatching and scheduling
• Lawson, Optimal Solutions
– Safety and event reporting
• Tracsis, Datasys
– ITSM
• CA Service Desk
– Crew planning
• Qnamic
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Corporate App Store for Passengers
• Ready-made passenger solutions
– End to end, including backend
– Integrated solutions
• Examples
– Social integration
– Fault reporting
– Panic button
– Lost & found
– Travel planner
– Traffic updates
– Arrival and departure information
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The 3 Key Pillars of Mobility
• Cross Platform
– Efficient support of heterogeneous devices and
multiple operating systems
– Enables “BYOD” (Bring Your Own Device)
• Cloud Based
– Cost-effective deployment and usage model
based on cloud infrastructure
– Easy back-end integration via secure gateway and
connector libraries
• Context Aware
– Ergonomic, user friendly applications that respond
to changes in user context
– Intelligent business workflows that react in real
time to resource location and availability
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Cross Platform
• The Hybrid model: Native + Web
– Native code: smart data caching (offline use)
– Native code: access to hardware (barcode reader, camera, etc.)
– Web/HTML5: write once, run on multiple devices and OS
– Web/HTML5: requires less specialized developers
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Cloud
• The Cloud advantage
– No upfront hardware or
software cost
– Growth based cost models
– Can support:
• Application development
• Testing
• Deployment
• Security
• Scalability
• Storage
• IT Operations Integration
IT Mgr Project Manager
Design Create
ERP DB
Support
Diagnostics
Devices
Notification Servers
M2M
Bank
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Mobility Projects – Key Questions
• Vertical end to end solution or horizontal mobility platform?
• Rugged handheld/tablet or consumer smartphone?
• Android, iOS, Windows Mobile or other devices?
• Always online or offline storage/functionality
• COTS (off-the-shelf software) or custom solution?
• Waterfall approach or agile development?
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Mobility Best Practices
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Stream Activity
Stream 1 Mobility Roadmap
Stream 2 User Workflow Analysis
Stream 3 Mobile Platform Selection
Stream 4 Device/OS Selection
Stream 5 Back-end Integration
Stream 6 Mobile Application
Development
Stream 7 Change Management
Workflow Analysis - Context is Key
GPS: N 59° 38.304' E 17° 56.368'
ID: Certified Engineer #42
Current Task: Airframe Check
External Temperature: -10⁰C
Asset Number: LN-RRB
Closest Mechanic: Larsson, Ulf
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Right Information Right User Right Place Right Time
Mobility Best Practices
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Stream Activity
Stream 1 Mobility Roadmap
Stream 2 User Workflow Analysis
Stream 3 Mobile Platform Selection
Stream 4 Device/OS Selection
Stream 5 Back-end Integration
Stream 6 Mobile Application
Development
Stream 7 Change Management
Mobile platform selection
• Efficient support of multiple devices
and multiple operating systems
– Use of HTML5 cross platform
technologies
• Data integration with back-end ERPs
– Which connectors are required?
– Mobile cloud
• Rapid design, development and
deployment of cross platform apps
– Application templates
– App store
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Mobility Best Practices
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Stream Activity
Stream 1 Mobility Roadmap
Stream 2 User Workflow Analysis
Stream 3 Mobile Platform Selection
Stream 4 Device/OS Selection
Stream 5 Back-end Integration
Stream 6 Mobile Application
Development
Stream 7 Change Management
Device Selection - Why Hybrid?
Device Access
Speed Development
Cost App Store
Approval Process
Native
Hybrid
Web
Full
Full
Very fast
Native speed as necessary
Reasonable Available Only for
container
Available Expensive for
multiple platforms
Mandatory for iOS and WP
Limited Fast Reasonable Not available None
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Mobility Best Practices
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Stream Activity
Stream 1 Mobility Roadmap
Stream 2 User Workflow Analysis
Stream 3 Mobile Platform Selection
Stream 4 Device/OS Selection
Stream 5 Back-end Integration
Stream 6 Mobile Application
Development
Stream 7 Change Management
Development Principles
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Context Strategy : Deliver genuine ergonomically tuned ‘app experience’. Apps must deliver a true business functionality related to back end applications’ core processes, unlike many apps that are merely pared-down websites disguised as apps
Context Status Info (ex location, route, etc.)
Context-filtered messages
Context-aware shortcuts (most relevant applications)
Deployment Lifecycle
Build Integrate
Deploy Support
Development Environment
Production Environment
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Are you Mobile-Ready?
• Well articulated mobility roadmap
• Platform approach vs silo applications
• Device selection matching your needs
– Ruggedness vs BYOD / Cross-Platform
• Focus on user workflow/ergonomics
– app experience
– offline capabilities
– user context
Stream Activity
Stream 1 Mobility Roadmap
Stream 2 User Workflow Analysis
Stream 3 Mobile Platform Selection
Stream 4 Device/OS Selection
Stream 5 Back-end Integration
Stream 6 Mobile Application
Development
Stream 7 Change Management
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Demonstration
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Thank you for joining this webinar.
Appear IQ 8
Mobility. Made simple.
AIQ Platform
• Enterprise mobility suite
– Appear Store: Vertically focused enterprise solutions
– Development environment
– Mobility platform
• Enabled by the 3 C’s
Context Cloud Cross-platform
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The Appear Store
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What we do
• Appear develops a cloud-based mobile enterprise solution combining a
cross-platform development platform, a context-aware mobility platform
and a vertical application store
• Enterprise mobility specialist
– Over 12 yrs R&D in mobile technology
• Strong track record in Transport, Logistics, Field Service
• Focus on developing eco systems
– Systems Integration
– Technology partners
– VAR
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The Appear Value Proposition
• Future proof mobility platform – Cloud based
– Enterprise focused
– Social ready
– Context aware
• Ready-made solutions – Field Service
– Transportation
– Construction
• Development environment – Cross-platform support
– Native support
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Visit the Appear Store
• www.appearstore.com
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Thank you
Appear IQ 8 Mobility. Made simple.