Webinar: Learn how to migrate mobile workers to next generation mobility

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Webinar - How to to migrate mobile workers to next generation mobility 6th December 2012 Mobility. Made simple.

description

Second generation enterprise mobility is transforming mobile field worker productivity. This webinar looked at how to migrate from previous generation solutions to next generation mobile workforce solutions such as those from Appear. Many organisations are now looking to move from 1st generation rugged devices to smartphones and tablet computers - enabling end users to bring their own favored devices into the workplace. These slides are from a webinar dated 6th December 2012. For the full text or to view the video of the event please contact Mia Falgard at Appear - [email protected] Appear is the leading provider of context-aware enterprise mobility solutions designed to power the next generation of mobile applications and services. By collecting and sharing user and environmental context, Appear’s solutions eliminate information overload and ensure users have exactly the information they need, when and where they need it. Appear's IQ suite is a cloud-based mobile enterprise solution combining a cross-platform development environment (to support BYOD models), a context-aware mobility platform (to push updates, add/remove applications and change distribution criteria based on the precise context of your employees) and a vertical application store (your own private app store to control the lifecycle and distribution of your applications). Appear IQ offers a number of configurable mobile apps focusing on the needs of mobile workers in industries such as transportation, logistics, field service or construction. Join the app revolution atwww.appearshowroom.com Industry leaders in transportation, retail, telecommunications and government use AppearIQ. Appear has an extensive partner network including industry leaders Cisco, Motorola, Orange Business Services, SITA, Thales and Logica in order to deliver innovative, end-to-end wireless and mobile solutions. The company is privately held and headquartered in Stockholm, Sweden and with offices across Europe.

Transcript of Webinar: Learn how to migrate mobile workers to next generation mobility

Page 1: Webinar: Learn how to migrate mobile workers to next generation mobility

Webinar - How to to migrate mobile workers to next generation mobility

6th December 2012

Mobility. Made simple.

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Many mobile employees

Operations Customer Service

Field Service Public Safety & Security

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But are they equipped for 2013?

Here’s your train: its on platform 3, delayed by 5 minutes. If you run you might just make it !!

Source: Railway Union Blog

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Information Gap

• Poor customer service

• Employee frustration

• Inefficient operations

• SLA breaches = penalties

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1st Generation Mobility

• Solution to voice & paper communications

– Increase visibility & control

– Minimize manual paper based work

• Increased efficiency

• Improved customer satisfaction

• However - some challenges for implementation

– Training overhead

– Adoption by workers

– Employee satisfaction

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Sweeping Changes (Gartner)

• Rise of tablets

”By 2013, 80% of businesses will support a

workforce using tablets”

• BYOD

”By 2014, 90% of organizations will support

corporate applications on personal devices”

• Enterprise stores

”By 2015, 60% of organizations will use private

app stores to deliver business apps on media

tablets and smartphones”

• Rise of social

”By 2015, 10% of your online ”friends” will be

nonhuman”

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2nd Generation Mobility

• Lower TCO

– Cloud vs On-site installations

– One mobile enterprise platform vs Multiple siloed mobile solutions

– Control – easier to deploy/publish and control apps

• Improved user adoption – BYOD - Device Independence

• Efficient and Reactive Organisation – Tighter, real-time integration between people, systems

– Real-time communications, visibility and collaboration is a major game changer

• Improved team collaboration

– Shared situational awareness

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2nd Generation – more mobility challenges

Connecting Employees in Real Time to Corporate Back-

End Systems Managing a Complex Fleet of Enterprise Mobile Devices

Developing Ergonomic Applications that Have Real

User Impact

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2nd Generation – more mobility challenges

• Cloud-based distributed architecture provides a scaleable solution

• Must integrate with third party legacy systems

• Context-aware data based on the situation of the user (context engine)

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• Need to ensure all the key mobile devices are supported (iOS, Android and Windows Mobile)

• Must not impact security, increase complexity.

• Cross platform support based on hybrid technology

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Context-aware Apps

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• Efficient dispatch of resources based on – Role

– Availability

– Location

– Skillset

• Reducing information overload – Alerts and updates based on context

– No need to surf, scroll and search

• Allowing faster data entry – Device can pre-enter information based on

context

– No need to input information that your device already has!

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Connecting: Assets, People, Customers

e.g. Passengers Consumers

Operations

Management

Customer service

Asset

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Enterprise Systems

Social

Employees & Assets

Customers

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Mobility Roadmap

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More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database

?

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Mobility Roadmap

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More that 50% of the application code is spent connecting to the backend web service, retrieving the data and managing the local device database

MEAP

Why not do it ONCE and for all?

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1st and 2nd Generation Comparison

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First Generation Second Generation

Device

Network

Application

All behind the firewall, on-site enterprise implementations

Hybrid Cloud Model Cloud based with secure back

office (e.g. ERP) access

BYOD Multiple OS & form factors

Application ”Silos” Collaborative Apps,

Information mash-up

Dedicated Windows Mobile Devices

Static data Dynamic, Context-aware data

”Clunky” user interfaces Intuitive, Ergonomic UI

Cross Platform

Cloud

Context

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In-house technicians Management

Sub-Contractors

Enterprise App Store

Consumers

Public App Store

Vision: one Platform for all

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Field Staff, Rail workers

Customers

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Corporate App Store for Workforce

• Workforce solutions

– Integration to management

and operational systems

• Examples

– Asset management

• IBM Maximo, FORD

– Dispatching and scheduling

• Lawson, Optimal Solutions

– Safety and event reporting

• Tracsis, Datasys

– ITSM

• CA Service Desk

– Crew planning

• Qnamic

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Corporate App Store for Passengers

• Ready-made passenger solutions

– End to end, including backend

– Integrated solutions

• Examples

– Social integration

– Fault reporting

– Panic button

– Lost & found

– Travel planner

– Traffic updates

– Arrival and departure information

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The 3 Key Pillars of Mobility

• Cross Platform

– Efficient support of heterogeneous devices and

multiple operating systems

– Enables “BYOD” (Bring Your Own Device)

• Cloud Based

– Cost-effective deployment and usage model

based on cloud infrastructure

– Easy back-end integration via secure gateway and

connector libraries

• Context Aware

– Ergonomic, user friendly applications that respond

to changes in user context

– Intelligent business workflows that react in real

time to resource location and availability

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Cross Platform

• The Hybrid model: Native + Web

– Native code: smart data caching (offline use)

– Native code: access to hardware (barcode reader, camera, etc.)

– Web/HTML5: write once, run on multiple devices and OS

– Web/HTML5: requires less specialized developers

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Cloud

• The Cloud advantage

– No upfront hardware or

software cost

– Growth based cost models

– Can support:

• Application development

• Testing

• Deployment

• Security

• Scalability

• Storage

• IT Operations Integration

IT Mgr Project Manager

Design Create

ERP DB

Support

Diagnostics

Devices

Notification Servers

M2M

Bank

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Mobility Projects – Key Questions

• Vertical end to end solution or horizontal mobility platform?

• Rugged handheld/tablet or consumer smartphone?

• Android, iOS, Windows Mobile or other devices?

• Always online or offline storage/functionality

• COTS (off-the-shelf software) or custom solution?

• Waterfall approach or agile development?

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Mobility Best Practices

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Stream Activity

Stream 1 Mobility Roadmap

Stream 2 User Workflow Analysis

Stream 3 Mobile Platform Selection

Stream 4 Device/OS Selection

Stream 5 Back-end Integration

Stream 6 Mobile Application

Development

Stream 7 Change Management

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Workflow Analysis - Context is Key

GPS: N 59° 38.304' E 17° 56.368'

ID: Certified Engineer #42

Current Task: Airframe Check

External Temperature: -10⁰C

Asset Number: LN-RRB

Closest Mechanic: Larsson, Ulf

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Right Information Right User Right Place Right Time

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Mobility Best Practices

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Stream Activity

Stream 1 Mobility Roadmap

Stream 2 User Workflow Analysis

Stream 3 Mobile Platform Selection

Stream 4 Device/OS Selection

Stream 5 Back-end Integration

Stream 6 Mobile Application

Development

Stream 7 Change Management

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Mobile platform selection

• Efficient support of multiple devices

and multiple operating systems

– Use of HTML5 cross platform

technologies

• Data integration with back-end ERPs

– Which connectors are required?

– Mobile cloud

• Rapid design, development and

deployment of cross platform apps

– Application templates

– App store

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Mobility Best Practices

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Stream Activity

Stream 1 Mobility Roadmap

Stream 2 User Workflow Analysis

Stream 3 Mobile Platform Selection

Stream 4 Device/OS Selection

Stream 5 Back-end Integration

Stream 6 Mobile Application

Development

Stream 7 Change Management

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Device Selection - Why Hybrid?

Device Access

Speed Development

Cost App Store

Approval Process

Native

Hybrid

Web

Full

Full

Very fast

Native speed as necessary

Reasonable Available Only for

container

Available Expensive for

multiple platforms

Mandatory for iOS and WP

Limited Fast Reasonable Not available None

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Mobility Best Practices

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Stream Activity

Stream 1 Mobility Roadmap

Stream 2 User Workflow Analysis

Stream 3 Mobile Platform Selection

Stream 4 Device/OS Selection

Stream 5 Back-end Integration

Stream 6 Mobile Application

Development

Stream 7 Change Management

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Development Principles

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Context Strategy : Deliver genuine ergonomically tuned ‘app experience’. Apps must deliver a true business functionality related to back end applications’ core processes, unlike many apps that are merely pared-down websites disguised as apps

Context Status Info (ex location, route, etc.)

Context-filtered messages

Context-aware shortcuts (most relevant applications)

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Deployment Lifecycle

Build Integrate

Deploy Support

Development Environment

Production Environment

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Are you Mobile-Ready?

• Well articulated mobility roadmap

• Platform approach vs silo applications

• Device selection matching your needs

– Ruggedness vs BYOD / Cross-Platform

• Focus on user workflow/ergonomics

– app experience

– offline capabilities

– user context

Stream Activity

Stream 1 Mobility Roadmap

Stream 2 User Workflow Analysis

Stream 3 Mobile Platform Selection

Stream 4 Device/OS Selection

Stream 5 Back-end Integration

Stream 6 Mobile Application

Development

Stream 7 Change Management

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Demonstration

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Thank you for joining this webinar.

Appear IQ 8

Mobility. Made simple.

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AIQ Platform

• Enterprise mobility suite

– Appear Store: Vertically focused enterprise solutions

– Development environment

– Mobility platform

• Enabled by the 3 C’s

Context Cloud Cross-platform

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The Appear Store

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What we do

• Appear develops a cloud-based mobile enterprise solution combining a

cross-platform development platform, a context-aware mobility platform

and a vertical application store

• Enterprise mobility specialist

– Over 12 yrs R&D in mobile technology

• Strong track record in Transport, Logistics, Field Service

• Focus on developing eco systems

– Systems Integration

– Technology partners

– VAR

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The Appear Value Proposition

• Future proof mobility platform – Cloud based

– Enterprise focused

– Social ready

– Context aware

• Ready-made solutions – Field Service

– Transportation

– Construction

• Development environment – Cross-platform support

– Native support

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Visit the Appear Store

• www.appearstore.com

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Thank you

Appear IQ 8 Mobility. Made simple.