Post on 13-Jan-2016
We care about Carers
Southend Carers Forum
Progress Reportto the
Community Services Scrutiny Committee
18th January 2007
We care about Carers
Who is a Carer?
A Carer is a person whose life is restricted through choosing to look after a relative or friend who is physically or mentally ill – or simply frail.
We care about Carers
Background Information
• Late 1990s - SAVS identified a gap in the local Voluntary Sector market
• 1999 - Southend Carers Forum launched
• Supported by Southend B C and the NHS
• Registered charity
• Limited company by guarantee
We care about Carers
Directors/Trustees
• 10 Directors/Trustees
• All are either currently active Carers or ex-Carers
We care about Carers
Importance of
Carers
We care about Carers
15,945 Carersin Southend
10% of Population20% of Population - Carers/Cared For
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
We care about Carers
Southend- Proportion of People F/M whoare Carers by Age Groups
0%
5%
10%
15%
20%
25%
30%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 Plus 60 to 74 75 Plus
Age Groups
Pro
po
rtio
n o
f P
eo
ple
Female Male
We care about Carers
Southend - Proportion of Carers by the Hours Caring in Week by Age Groups
71%
85%77%
71% 72%78% 75%
65%
45%
9%
8%
9%10% 10%
9%10%
9%
9%
20%
8%14%
19% 18%13% 15%
26%
46%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus
1 - 19 Hours 20 - 49 Hours 50 Hours Plus
We care about Carers
15,973 Carers provide:
•17.7 million hours of care in a year
•£177 million @ £10 per hour
We care about Carers
•3,229 Carers provide
over 50 hours of care a week
•20% of Carers
•£92 million or 52% of
the worth of care
We care about Carers
Roles of Southend Carers’ Forum
• Provide support for Carers
• Ears of Carers
• Voice of Carers
We care about Carers
Support Groups
• The SAVS Centre
• Leigh - St Michael’s Baptist Church
• Shoeburyness - Salvation Army Centre
• Grosvenor Hotel - Alzheimer’s/Dementia
• Westcliff-on-Sea - Trinity Family Centre
• Eastwood - St David’s Church
• The Saves Centre - Beyond Caring
We care about Carers
Support Groups
• 7 Support Groups meetings a month
• 72 Support Group meetings a year
• Lunch/buffet provided at all meetings
We care about Carers
Information Meetingsat the SAVS Centre
• Continuing Care
• Entitlements and Benefits
• Legal Issues
• Stress
• Mental Health
• Alzheimer’s/Dementia
• Etc..
We care about Carers
Carers’ Week
• Southend Carers Forum - 6 events
• 12 events provided by other organisation - Southend Carers Forum assisted with the management
We care about Carers
Have you attended any of the Forums events or conferences?
29%
71%
0% 20% 40% 60% 80% 100%
No
Yes
We care about Carers
Over 700 Carers
have attended to at leastone of our meeting.
We care about Carers
Helpline Telephone calls
We care about Carers
Helpline Telephone calls
• January 102• February 106• March 105• April 126• May 191• June 174• July 175• August 140• September 133• October 159• November 156• December 126
We care about Carers
Helpline Telephone calls
• January 102• February 106• March 105• April 126• May 191• June 174• July 175• August 140• September 133• October 159• November 156• December 126
1,693 calls in year
We care about Carers
Helpline Telephone calls
• January 102• February 106• March 105• April 126• May 191• June 174• July 175• August 140• September 133• October 159• November 156• December 126
1,693 calls in year
141 calls a month
We care about Carers
Roles of Southend Carers’ Forum
• Provide support for Carers
• Ears of Carers
• Voice of Carers
We care about Carers
Ears of Carers
• This is all about understanding the issues, problems and concerns of Carers
–Support Group meetings
–Surveys
–Enquiries
We care about Carers
Roles of Southend Carers’ Forum
• Provide support for Carers
• Ears of Carers
• Voice of Carers
We care about Carers
Voice of Carers
• We take every opportunity to:–Represent Carers
–Speak on behalf of Carers
• So that statutory authorities and the voluntary sector are aware of the issues facing Carers
We care about Carers
Issues facing Carers
There is great scope to improve:
–Information for Carers–Support for Carers–Care for Carers
We care about Carers
Carers’ Survey 2005Sample - 296 : 37%
Southend Carers’ ForumWe care about Carers
We care about Carers
How would you rate the overall service provided by the Forum?
We care about Carers
How would you rate the overall service provided by the Forum?
1%
0%
12%
33%
54%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h
We care about Carers
How would you rate the overall service provided by the Forum?
1%
0%
12%
33%
54%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h 87%
We care about Carers
How would you rate the quality of the advice and information provided by the Forum?
We care about Carers
How would you rate the quality of the advice and information provided by the Forum?
1%
0%
13%
18%
68%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h
We care about Carers
How would you rate the quality of the advice and information provided by the Forum?
1%
0%
13%
18%
68%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h 86%
We care about Carers
How would you rate staff performance and attitude?
We care about Carers
How would you rate staff performance and attitude?
1%
0%
13%
26%
59%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h
We care about Carers
How would you rate staff performance and attitude?
1%
0%
13%
26%
59%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h 85%
We care about Carers
How would you rate the events and conferences held/arranged by the forum?
We care about Carers
How would you rate the events and conferences held/arranged by the forum?
2%
2%
10%
39%
48%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h
We care about Carers
How would you rate the events and conferences held/arranged by the forum?
2%
2%
10%
39%
48%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h 87%
We care about Carers
What issues would like to hear discussed at these events?
4%
7%
7%
8%
21%
23%
26%
29%
32%
33%
0% 5% 10% 15% 20% 25% 30% 35%
Other
Transportation
Employment
Education/School Awareness
Handling & Lifting
Health Services
Benefits & Money
Stress
Respite Services
Community Care Services
We care about Carers
How would you rate the help and/or advice you were given on our telephone helpline?
We care about Carers
How would you rate the help and/or advice you were given on our telephone helpline?
13%
6%
6%
36%
38%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h
We care about Carers
How would you rate the help and/or advice you were given on our telephone helpline?
13%
6%
6%
36%
38%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h 74%
We care about Carers
How would you rate the Carer’s Hand Book?
We care about Carers
How would you rate the Carer’s Hand Book?
1%
1%
6%
32%
59%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h
We care about Carers
How would you rate the Carer’s Hand Book?
1%
1%
6%
32%
59%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
1
2
3
4
5
Ra
tin
g -
1 =
Lo
w a
nd
5 =
Hig
h 91%
We care about Carers
We have established a community...
• Reduced social exclusion• Opportunity to unburden worries, problems,
concerns - even grief• Helped Carers to address problems• Advised Carers on their rights and entitlements• Enabled Carers to understand the medical
issues better• We have created happiness
We care about Carers
It takes time...• To establish a network of Carers• To establish a network of support groups• To win the respect and confidence of Carers• We want to continue and develop our
services for Carers• We want to help and support more Carers• We need your support
We care about Carers
We havea
vision
We care about Carers
Carers’ Centre
We care about Carers
Thurrock Carers’ Centre
• Dedicated Carers’ Centre• 10/12 staff• Open 7 days a week• Provides a comprehensive range of services• Provides instant assessments for Carers• Runs 2/3 houses for respite• £1,000,000 budget• £250,000 - Carers Grant
We care about Carers
ProposalSouthend Carers Forum would like to propose a joint project with Southend BC to examine the Thurrock Carers Centre - with the view setting up a Southend Carers Centre