We care about Carers Southend Carers Forum Progress Report to the Community Services Scrutiny...

We care about Carers

Southend Carers Forum

Progress Reportto the

Community Services Scrutiny Committee

18th January 2007


Who is a Carer?

A Carer is a person whose life is restricted through choosing to look after a relative or friend who is physically or mentally ill – or simply frail.


Background Information

• Late 1990s - SAVS identified a gap in the local Voluntary Sector market

• 1999 - Southend Carers Forum launched

• Supported by Southend B C and the NHS

• Registered charity

• Limited company by guarantee


Directors/Trustees

• 10 Directors/Trustees

• All are either currently active Carers or ex-Carers


Importance of

Carers


15,945 Carersin Southend

10% of Population20% of Population - Carers/Cared For


Southend- Proportion of People whoare Carers by Age Groups

0%

5%

10%

15%

20%

25%

Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus

Age Groups

Pro

po

rtio

n o

f P

eo

ple


Southend- Proportion of People F/M whoare Carers by Age Groups

0%

5%

10%

15%

20%

25%

30%

Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 Plus 60 to 74 75 Plus

Age Groups

Pro

po

rtio

n o

f P

eo

ple

Female Male


Southend - Proportion of Carers by the Hours Caring in Week by Age Groups

71%

85%77%

71% 72%78% 75%

65%

45%

9%

8%

9%10% 10%

9%10%

9%

9%

20%

8%14%

19% 18%13% 15%

26%

46%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Total 0 to 19 20 to 24 25 to 34 35 to 44 45 to 54 55 to 59 60 to 74 75 Plus

1 - 19 Hours 20 - 49 Hours 50 Hours Plus


15,973 Carers provide:

•17.7 million hours of care in a year

•£177 million @ £10 per hour


•3,229 Carers provide

over 50 hours of care a week

•20% of Carers

•£92 million or 52% of

the worth of care


Roles of Southend Carers’ Forum

• Provide support for Carers

• Ears of Carers

• Voice of Carers


Support Groups

• The SAVS Centre

• Leigh - St Michael’s Baptist Church

• Shoeburyness - Salvation Army Centre

• Grosvenor Hotel - Alzheimer’s/Dementia

• Westcliff-on-Sea - Trinity Family Centre

• Eastwood - St David’s Church

• The Saves Centre - Beyond Caring


Support Groups

• 7 Support Groups meetings a month

• 72 Support Group meetings a year

• Lunch/buffet provided at all meetings


Information Meetingsat the SAVS Centre

• Continuing Care

• Entitlements and Benefits

• Legal Issues

• Stress

• Mental Health

• Alzheimer’s/Dementia

• Etc..


Carers’ Week

• Southend Carers Forum - 6 events

• 12 events provided by other organisation - Southend Carers Forum assisted with the management


Have you attended any of the Forums events or conferences?

29%

71%

0% 20% 40% 60% 80% 100%

No

Yes


Over 700 Carers

have attended to at leastone of our meeting.


Helpline Telephone calls



• January 102• February 106• March 105• April 126• May 191• June 174• July 175• August 140• September 133• October 159• November 156• December 126




1,693 calls in year




1,693 calls in year

141 calls a month




• Ears of Carers

• Voice of Carers


Ears of Carers

• This is all about understanding the issues, problems and concerns of Carers

–Support Group meetings

–Surveys

–Enquiries




• Ears of Carers

• Voice of Carers


Voice of Carers

• We take every opportunity to:–Represent Carers

–Speak on behalf of Carers

• So that statutory authorities and the voluntary sector are aware of the issues facing Carers


Issues facing Carers

There is great scope to improve:

–Information for Carers–Support for Carers–Care for Carers


Carers’ Survey 2005Sample - 296 : 37%

Southend Carers’ ForumWe care about Carers


How would you rate the overall service provided by the Forum?



1%

0%

12%

33%

54%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h



1%

0%

12%

33%

54%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h 87%


How would you rate the quality of the advice and information provided by the Forum?



1%

0%

13%

18%

68%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h



1%

0%

13%

18%

68%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h 86%


How would you rate staff performance and attitude?



1%

0%

13%

26%

59%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h



1%

0%

13%

26%

59%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h 85%


How would you rate the events and conferences held/arranged by the forum?



2%

2%

10%

39%

48%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h



2%

2%

10%

39%

48%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h 87%


What issues would like to hear discussed at these events?

4%

7%

7%

8%

21%

23%

26%

29%

32%

33%

0% 5% 10% 15% 20% 25% 30% 35%

Other

Transportation

Employment

Education/School Awareness

Handling & Lifting

Health Services

Benefits & Money

Stress

Respite Services

Community Care Services


How would you rate the help and/or advice you were given on our telephone helpline?



13%

6%

6%

36%

38%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h



13%

6%

6%

36%

38%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h 74%


How would you rate the Carer’s Hand Book?



1%

1%

6%

32%

59%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h



1%

1%

6%

32%

59%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1

2

3

4

5

Ra

tin

g -

1 =

Lo

w a

nd

5 =

Hig

h 91%


We have established a community...

• Reduced social exclusion• Opportunity to unburden worries, problems,

concerns - even grief• Helped Carers to address problems• Advised Carers on their rights and entitlements• Enabled Carers to understand the medical

issues better• We have created happiness


It takes time...• To establish a network of Carers• To establish a network of support groups• To win the respect and confidence of Carers• We want to continue and develop our

services for Carers• We want to help and support more Carers• We need your support


We havea

vision


Carers’ Centre


Thurrock Carers’ Centre

• Dedicated Carers’ Centre• 10/12 staff• Open 7 days a week• Provides a comprehensive range of services• Provides instant assessments for Carers• Runs 2/3 houses for respite• £1,000,000 budget• £250,000 - Carers Grant


ProposalSouthend Carers Forum would like to propose a joint project with Southend BC to examine the Thurrock Carers Centre - with the view setting up a Southend Carers Centre

We care about Carers Southend Carers Forum Progress Report to the Community Services Scrutiny...

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