VOCATIONAL TRAINING COURSE IN TRAVEL AGENCY

Ana Concejero

–PRE-JOB SKILLS

–JOB SKILLS

PRE-JOB SKILLS

• Reading and understanding advertisements

• Application forms

• Curriculum Vitae

• Covering letters

• Job interviews: socializing and body language

JOB SKILLS

1.The structure of the tourism industry.

. Working in tourism

.Travel agents and Tour operators

.Types of holiday

2.Telephoning.

.Telephone language

.Using the phone (some Dos and Don´ts)

.Telephone enquiries

.Taking messages

3.Travel requirements.

.Reservations

.Changes

.Cancellations

4.Itineraries

.Local tours

.Foreign tours.

5.Air travel.

6.Rail travel

7.Road travel

8.Sea travel

9.Holiday disasters.

10.Travel insurance

11.Dealing with complaints

12.Tourist information