Vocational Training Course In Travel Agency
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Transcript of Vocational Training Course In Travel Agency
VOCATIONAL TRAINING COURSE IN TRAVEL AGENCY
Ana Concejero
–PRE-JOB SKILLS
–JOB SKILLS
PRE-JOB SKILLS
• Reading and understanding advertisements
• Application forms
• Curriculum Vitae
• Covering letters
• Job interviews: socializing and body language
JOB SKILLS
1.The structure of the tourism industry.
. Working in tourism
.Travel agents and Tour operators
.Types of holiday
2.Telephoning.
.Telephone language
.Using the phone (some Dos and Don´ts)
.Telephone enquiries
.Taking messages
3.Travel requirements.
.Reservations
.Changes
.Cancellations
4.Itineraries
.Local tours
.Foreign tours.
5.Air travel.
6.Rail travel
7.Road travel
8.Sea travel
9.Holiday disasters.
10.Travel insurance
11.Dealing with complaints
12.Tourist information