Post on 13-Apr-2017
UX Research – the Teesside Story
Northern Collaboration Learning Exchange
March 2017
Presentation Outline• Context• UX research – the Teesside story
• Summary and questions
UX Tools
Photo elicitation Behavioural mapping
Visual ethnography – photo comp Cognitive mapping
Feedback board Observation Studies
Learning log
Teesside University•1930 Constantine College•1970 Teesside Polytechnic•1992 University of Teesside•2009 Teesside University•21, 000 students (14,000 FTE)•2,300 staff
•Times Higher Education University of the Year 2010•Investors in People Gold (2012, 2014)•Queens Anniversary Prize 2013-15
•Mission:Teesside University generates and applies knowledge that contributes to the economic, social and cultural success of students, partners and the communities we serve.Through education enriched by research, innovation, and engagement with business and the professions, we transform lives and economies
Student and Library Services
Photo Elicitation• Ideal place to work on a group assignment• Ideal place to do an individual assignment• Ideal place to go and ask for help / support• Ideal place to meet a tutor / have a tutorial• Place on campus you avoid• Place in the library you avoid• One tool or technology you can’t live without• Tools or technology you use for writing an assignment• Computer you like to use in the library• Computer you like to use elsewhere
Behavioural Mapping
Evaluation of Floor 1 Library Space• First impressions data• Headcounts• Non-participant observation• Learning logs
Photo Competition
Photo Competition
Top 3 things
What are the top 3 things you would want/expect to see on the new Library website?
http://lis.tees.ac.uk
CatalogueQuick search for books/journalsOpening times
Group space bookingsRenew books
Services available/Library services
Search filtersReserve booksCite them right
Order new booksSubject specific journals
Libguidespay fines
Library news
Feedback Board
Other Research Tools Used
What next?
Summary• Context• UX research – the Teesside story
• Sum up and questions
UX Tools
Photo elicitation Behavioural mapping
Visual ethnography – photo comp Cognitive mapping
Feedback board Observation Studies
Learning log
Contact Details• Contact details:– Julie Archibald (Service Support Librarian)
J.Archibald@tees.ac.uk – Jackie Oliver (Customer Services Manager)
J.Oliver@tees.ac.uk
• Social media