Utilising social media for campaigns

Post on 21-Nov-2014

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Talk I gave in Bangkok as part of the Oxfam Campaigns and Advocacy Leadership Program.

Transcript of Utilising social media for campaigns

Digital campaigning

Digital campaigning

(exactly the same as regular campaigning, but with more Internet)

The Internet

1bn Facebook users

The Internet

1bn Facebook users50m+ Twitter users

The Internet

1bn Facebook users50m+ Twitter users

2bn+ Google searches daily

The Internet

1bn Facebook users50m+ Twitter users

2bn+ Google searches daily35hrs of video uploaded to YouTube each minute

The Internet

1bn Facebook users50m+ Twitter users

2bn+ Google searches daily35hrs of video uploaded to YouTube each minuteOnly 40% of the world has access to the Internet

The Internet“The Internet is not a big truck. It’s a series of tubes.” - US Senator Ted Stevens, 2006

The Internet

What is digital campaigning?

What is digital campaigning?

IT department

What is digital campaigning?

IT department

What is digital campaigning?

Campaigns

What is digital campaigning?

Campaigns

+

New (digital) tools

Choosing message by your audience

Likes personal connectionPrefers physical materialWill not rally in the streetsEmotional trigger pointsLots of spare time

Likes personal connectionPrefers physical materialWill not rally in the streetsEmotional trigger pointsLots of spare time

Very little expendable incomeCan be enacted to rallyCares emotionally about issuePersonal responsibility

Likes personal connectionPrefers physical materialWill not rally in the streetsEmotional trigger pointsLots of spare time

Very little expendable incomeCan be enacted to rallyCares emotionally about issuePersonal responsibility

Lot of moneyHuge influence on othersNo spare time

Likes personal connectionPrefers physical materialWill not rally in the streetsEmotional trigger pointsLots of spare time

Very little expendable incomeCan be enacted to rallyCares emotionally about issuePersonal responsibility

Lot of moneyHuge influence on othersNo spare time

Emotional trigger pointsNot a lot of spare timePersonal responsibility

Likes imagesPrefers social connectionsLikes to archive everything

Likes imagesPrefers social connectionsLikes to archive everything

Prefers short messagesLikes to link conversationsCan connect to othersPrefers mobile-basedWill forget very quickly

Likes imagesPrefers social connectionsLikes to archive everything

Prefers short messagesLikes to link conversationsCan connect to othersPrefers mobile-basedWill forget very quickly

Likes pretty images

Likes imagesPrefers social connectionsLikes to archive everything

Prefers short messagesLikes to link conversationsCan connect to othersPrefers mobile-basedWill forget very quickly

Likes pretty images

Prefers short visualsLikes to connect to others

Likes imagesPrefers social connectionsLikes to archive everything

Prefers short messagesLikes to link conversationsCan connect to othersPrefers mobile-basedWill forget very quickly

Likes pretty images

Prefers short visualsLikes to connect to others

Likes to archivePrefers to connect to others

You as the online communicator

You as the online communicator

Personal

You as the online communicator

Personal Corporate

You as the online communicator

Personal Corporate

Ambassador

You as the online communicator

Personal Corporate

Ambassador

Twitter

Twitter

140 character limit

Twitter

140 character limitOne to many communication

Twitter

140 character limitOne to many communication

‘Microblogging’ platform

Twitter

140 character limitOne to many communication

‘Microblogging’ platformMoving towards mostly mobile-based

Twitter

Twitter

Twitter

Twitter

Twitter

Twitter

Twitter

Twitter

Twitter

Twitter

Twitter

140 character limitOne to many communication

‘Microblogging’ platformMoving towards mostly mobile-based

140 character limitOne to many communication

‘Microblogging’ platformMoving towards mostly mobile-based

Ways to use Twitter

- Be part of the conversation- Keep it short

- Give credit, retweet, share- Be time-smart

- Be an ambassador for the brand/campaign- Use offline to support online and vice versa

Facebook

Facebook

1 billion users

Facebook

1 billion users81% of users are outside the US

Facebook

1 billion users81% of users are outside the US

585 million daily users

Facebook

1 billion users81% of users are outside the US

585 million daily users$1 billion in profit for 2011

Facebook

1 billion users81% of users are outside the US

585 million daily users$1 billion in profit for 2011

Top Facebook users: Brazil, India, Indonesia, Mexico

Facebook

Facebook

Facebook

Ways to use Facebook

- Use visuals- Provide ‘shareable’ content

- Target specific people

Other social networks

LinkedInMySpace

DeviantArtLiveJournalFoursquare

BeboOrkutNing

PinterestInstagram

Google PlusFlickr

Yahoo!Plus many many more – choose based on your audience/aim

Some digital campaign examples

A digital campaigns strategy

A digital campaigns strategy

Online campaigning is rarely stand-aloneIt is a component within a wider campaign.

Who are the audience?

Who are the audience?

Who are you talking to?

What services and/or tools do they use?

How do they like to be contacted?

When do they like to be contacted?

What are all the assumptions, knowledge and understandings you have of them?

Identify your aim

Identify your aim

Identify your aim of your overall campaign.

How does digital campaigning fit into this? Does it at all?

What components of the campaign can/should be run in digital forms?

What are the achievable digital ‘wins’ that can be identified?

What are the linkages to offline/other work?

Pick your tools

Pick your tools

Which of the digital tools at your disposal are most relevant?

How should you employ them? When should you employ them?

Do you have the necessary skills to use these tools?

Are you spreading yourself too thin by trying to use too many at once?

Plan your time

Plan your time

What is the timeframe you are working on?

Is this timeframe relevant to a digital audience?

Do you have the time to commit to this?

Can you schedule and/or share the workload?

Be realistic about the amount of time you have.

Implementation

Implementation

How are you going to roll out your communications?

How are you going to sustain this work?

What resources or support do you need to make this happen?

Who is going to make it happen?

Evaluation

Evaluation

What does success look like?

How will you measure that success?

What can be learned from the campaign?

How will you integrate those learnings into future work?

Example: Redbubble GROW design competition

800,000 members70,000 Facebook12,000 Twitter

Graphic designers, illustrators, sketchers, photographersGlobal audience

Users manage their own page, and sell products on an individual basis.Can submit work to competitions, groups, collectives.

WHAT DID IT ACHIEVE?

- Reached new audience of 800,000- Received 177 designs

- Redbubble donated $1000 to Oxfam (buffaloes, water, ducks, chickens)

• Engaged a section of the population previously unaware of the GROW campaign• Utilised specific design skills that were not available to us• Promoted the brand, name and aim of the campaign• Formed partnership with Redbubble• Empowered people to take part in the workings of the campaign• Provided Oxfam with a new design for GROW