Unleashing the potential of airports: Turning the IntelligentAirport vision into reality

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• Common situational awareness

• Stakeholders sharing real-time data

• Business intelligence for better forecasting

• Personalized passenger journey

WHAT IS AN INTELLIGENT AIRPORT?

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AIRPORT OPERATORS

AIRLINES

CONCESSIONS

PASSENGERS

WHAT THE INTELLIGENT AIPORT MEANS FOR:

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THE INTELLIGENT AIRPORT MEANS FULL INTEGRATION OF ALL AIRPORT PROCESSES

“CONNECTING THE DOTS” BETWEEN LANDSIDE AND AIRSIDE

• Real-time information & predictive analysis

• Color-coded alerts and resolution options

• ‘Action Boards’ and results of alternative decisions

INFORMED DECISION-MAKING FOR A MORE AGILE AIRPORT

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FOR AIRLINES, THE INTELLIGENT AIRPORT MEANS IMPROVING CUSTOMER SATISFACTION

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• Passenger geo-tracking• Advance notification• Reduced taxi times • Real-time flight & gates

updates

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UNDERSTANDING CUSTOMERS‘ BEHAVIOR

• Tracking most common routes• Dwell time analysis• Opportunity gaps

All the necessary information at their fingertips:

• Flight status• Traffic & nearest parking• Security wait times• Time to gate• Retail coupons• Bag status• Weather & transport at arrival• Way finding

PASSENGERS ARE ALWAYS IN CONTROL

OF THEIR TRIP

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A traveler experience

1. From his home, the Passenger:− Checks in online− Downloads airport app to Smartphone− Prints boarding card

2. Portal pushes flight status

Mr BarkleyFlight United UA 582 to ChicagoLeaving at 09:38PM

Status: ON TIME

Gate: T15

The Passenger drives to airport (directions on mobile phone GPS system):

1. asks where to park and books/prepays his parking space2. once parked, tags parking location to easily find his car upon his

return

Proceed to Security Lane #3

This way

1. The passenger drops off his bag (and will know at all times where it is, thanks to end-to-end bag tracking)

2. The portal directs him to shortest security queue via augmented reality interface

The Passenger goes through biometrics- enabled security & documentation control(faster and more secure procedures)

1. The Passenger is informed of relevant and personalised special offers based on his location

2. He purchases items using his mobile phone for checkout and payment

Alpha Retail

Meanwhile, the aircraft has landed.

Apron Mgr.

Flights

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Handling crews are optimally allocated and supported by the Airport Management System via information pushed on their handheld devices

Refuelling:78% complete

Gate handling staff too is proactively informed of potential time-breaches via mobile devices and resources are allocated based on real-time data (passenger status and location)

January 28, 2009

08:31

Gate-handling status

Gate open

Cabin crew reported

Boarding started

Pax yet to board

Cabin door closed

Gate closed

8.05

8.10

8.15

15

8.40

8.42

Planned

BA1365

8.05

8.15

8.17

Actual

Gate 44

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The Passenger is informed that boarding has begun (suggested itinerary with ETA)

Mr. Barkley, your flight UA 582 to Chicagois now BOARDINGPlease proceed to gate T15

Estimated time to reach gate: 6 min.

Suggested itinerary

The Passenger reaches the gate where he is able to self-board without queueing

Airportsunleashingtheir potential….

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EXAMPLES

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• WiFi network for real-time passenger tracking and dwell time analysis• Indoor geo-localization• Business Intelligence analytics to manage passenger flows• Airport and retail information delivered via augmented reality

• Combines Bluetooth, Wi-Fi geolocation and people-counting sensors

• Monitor passenger flows, including security and immigration

• Roughly 50 Bluetooth sensors• Over 400 WiFi access points• Approximately 200 thermal people counters

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• First to adopt SITA's revolutionary next-generation airport management system

• Intuitive and intelligent action boards• No more mismanagement of gates /desks / lounges• Action boards enable quick & effective decisions

based on results of alternative actions

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• End-to-end situational awareness• Making informed decisions• Collaboration and real-time information-

sharing• Improving productivity and revenues• Offering a personalized experience• Providing benefits to all stakeholders

operating at airports

:

THE INTELLIGENT AIRPORT IS ABOUT

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THANK YOU