Post on 10-Jan-2016
description
UNIFIED COMMUNICATIONSOLUTION
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Agenda
o AVM company descriptiono globalcomserver product descriptiono Unified Messaging description
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AVM company
oFrench company created in1983oSoftware editor and Telephone operatoro2 business models: hosted and
outsourcingoSeveral hundred customers and
thousand users in multiple countriesoAll vertical markets
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Greek customers
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Many other customers
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Strategic partnerships
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oSAP CertifiedoMicrosoft Gold
CertifiedoDialogicoCanonoNuance (OCR, TTS)oTelisma (ASR)
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Agenda
o AVM company description
o globalcomserver product description
o Unified messaging description
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globalcomserver product
o Unified Messaging System (Exchange, Notes, SMTP)
o Fax, Texting, Email, and Voice servero Windows and Web software interfaceo Business application adapters (ERP, CRM, ECM)o Multifunction printer integrationo Communication Campaign Managero Communication Alert Managero IVR, ACD, Voicemail, Readmail
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Call processing
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o IVR
o ACD
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Agenda
o AVM company descriptiono globalcomserver product description
o Unified Messaging description
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Why Unified Messaging ?
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Why Unified Messaging?
o Distinct applications to access to, and reply from, each medium
Fax Text message(SMS)
Email VoiceTelegraphExchange(TELEX)
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Why Unified Messaging?
What is UM?
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o Unified Messaging is the integration of several different communication media
o Users will be able to retrieve and send voice,
fax, text and email messages from a single interface
o Access from wireline phone, wireless phone, PC, Smartphone
General description
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Messaging application
Phone
Text Message
Telegraph
Voice
Fax
Messaging+
GlobalComServer
Entreprise
Mobile phone
Wireless network
Analog Phone
PSTN network
Internet network
PC
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Detailed architecture
Analog / ISDN (BRI, PRI) / IP (SIP, H323)
PSTN network
FAX PHONE
LAN IP network
GlobalComServer
Multitaskingprinter
User
MessagingServer
PABX /IPBX
CRM, ERP, SAP, AS400Applications
PrinterECM
ApplicationDirectory(AD ...)
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Detailed architecture
Analog / ISDN (BRI, PRI)
PSTN network
FAX PHONE
LAN IP network
GlobalComServer
Multitaskingcopier
User
MessagingServer
CRM, ERP, SAP, AS400Applications
PrinterECM
ApplicationDirectory(AD ...)
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Detailed architecture(Centrex)
IP
PSTN network
FAX PHONE
LAN IP network
GlobalComServer
Multitaskingcopier
User
MessagingServer
IP Phone
CRM, ERP, SAP, AS400Applications
PrinterECM
ApplicationDirectory(AD ... )
GW
WAN network
T38 FAXIP PHONE
SIP, H323 SIP, H323
Messaging interfaces
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Directories
Public or private, Outlook / Notes or folder contacts
Support all MS document extensions as attached file
Messaging
o Exchangeo Lotus
Notes/Dominoo SMTP http://www.avm-
informatique.com
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Reception
oFax, Voice, Text and email messages are centralized in the messaging application
Voice
Text Msg
Fax
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Send report
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Management tools
o GCS Windows
o GCS Web
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Technologies
o SDK (COM/DCOM, Web services, VC++/VB Scripts)o File systems (NFS, FTP, SMB, CIFS)o TCP/IP Virtual Printero PSTN (ISDN/Analog), Fax over IP, Voice over IPo Automatic Speech Recognitiono Text To Speecho Microsoft .NETo Windows server Operating Systemo POP3, IMAPv4, SMTP, LDAP, HTTP, SOAP …
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o Improve information processing, and maximize user efficiency and customer satisfaction
o Centralized, easier system administration (including security / archiving)
o Automated services available 24/7 (IVR …)
o Cost reduction
o Traceability
Benefits of UM
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o All companies with multiple messaging systems
o All companies that want to improve customer relationship
o All companies that want to renew:o Their phone standardo Their PABX
o Mobile workers who need constant access to information and messaging
Typical UM adopters
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ROI
Benefits TCOoImprove user productivity and responsivenessoHigh availabilityoNo messages missed or lostoReduce administration and maintenance costsoReuse existing infrastructure (ROA)oGreen IT (zero paper)oHome office / Mobile users
o Softwareo Hardwareo Installationo Trainingo Administrationo Maintenance
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Market analysisMarket analysis
o French market growth: +24% each year between 2005 and 2008
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Market analysis
oExpected and actual benefits of unified communications
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Competitors
o PBX vendorso Aastra - Unified Communication Platform
(UCP)o Alcatel - OmniTouch Unified
Communication (Otuc)o Cisco - Unity Connection / Unity Express
o UM Vendorso AVM – GlobalComServero Cycos – mrs
o Software vendoro Microsoft - Communication Server
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Competitors
Why AVM’s UM?
o No new software required on client workstationso No hidden costso Unified directoryo Modular and scalable solutiono Compatible with heterogeneous telephony
environments: PSTN (Analog/ISDN) or IPo Fast integration with the customer’s
business applications (ERP, CRM, ECM …)
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o Adaptation to customer requirements (customization)
o Technical assistance and support based on a real partnership
o Unlimited user licenses and no restrictionon line numbers
o Outsourcing offer
Why AVM’s UM?
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What else?
o Audio conference bridgeo Vocal Applianceo Outsourcing FaxToMail solution (Faxbis)o SS7 Telecom Operator
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Thank you for your attention
www.avm-informatique.com +334 78 56 59 13
gcs@avm-informatique.com