Troy E. Williams629 Woodstone Rd.Lithonia, GA 30058-5948770.469.4261Tewilli33@gmail.com

SUMMARY

More than 10 years of help desk, customer service, and management experience

COMPUTER SKILLS

Software

Proficient in: Microsoft Word, Excel, PowerPoint

Familiar with: Microsoft Access, Hummingbird AS 400

Hardware

Platforms: Windows desktops, Tablets, Smartphones

EXPERIENCE

IT Specialist 7/2014-present

Atlanta Public Schools

Hardware removal and setup

Light network cabling utilizing CAT 5 cables

Inventory of equipment and ghost imaging of machines

Supervisor 4/2009-4/2012

Convergent

Exceed monthly management standards set forth to reach the maximum bonus payout

Assisting agents with meeting set forth monthly goals and becoming bonus eligible and assisting them with reaching their maximum customer service potential

Hiring, Agent payroll, and scheduling

Indirect Sales Support Representative 8/1999-9/2006

Sprint

Strengthen and maintain relationships with sales makers, sales managers, district managers, and regional presidents to promote higher selling of Sprint/Nextel products

Conducted training on Sprint/Nextel products and services to 3rd part employees

Act as the company key customer interface providing consultative support for voice and data applications within the account

Performed wireless data analysis by providing cost and usage information and provided comparisons of other wireless provider costs

EDUCATION

Dekalb Piedmont Technical College 7/1994-12/1996

Clarkston, GA

Technical Diploma in Computer Operations