Troy's summary resume
2
Troy E. Williams 629 Woodstone Rd. Lithonia, GA 30058-5948 770.469.4261 [email protected] SUMMARY More than 10 years of help desk, customer service, and management experience COMPUTER SKILLS Software Proficient in: Microsoft Word, Excel, PowerPoint Familiar with: Microsoft Access, Hummingbird AS 400 Hardware Platforms: Windows desktops, Tablets, Smartphones EXPERIENCE IT Specialist 7/2014-present Atlanta Public Schools Hardware removal and setup Light network cabling utilizing CAT 5 cables Inventory of equipment and ghost imaging of machines Supervisor 4/2009-4/2012 Convergent Exceed monthly management standards set forth to reach the maximum bonus payout Assisting agents with meeting set forth monthly goals and becoming bonus eligible and assisting them with reaching their maximum customer service potential Hiring, Agent payroll, and scheduling Indirect Sales Support Representative 8/1999-9/2006 Sprint Strengthen and maintain relationships with sales makers, sales managers, district managers, and regional presidents to promote higher selling of Sprint/Nextel products Conducted training on Sprint/Nextel products and services to 3rd part employees Act as the company key customer interface providing consultative support for voice and data applications within the account Performed wireless data analysis by providing cost and usage information and provided comparisons of other wireless provider costs EDUCATION
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Transcript of Troy's summary resume
Troy E. Williams629 Woodstone Rd.Lithonia, GA [email protected]
SUMMARY
More than 10 years of help desk, customer service, and management experience
COMPUTER SKILLS
Software
Proficient in: Microsoft Word, Excel, PowerPoint
Familiar with: Microsoft Access, Hummingbird AS 400
Hardware
Platforms: Windows desktops, Tablets, Smartphones
EXPERIENCE
IT Specialist 7/2014-present
Atlanta Public Schools
Hardware removal and setup
Light network cabling utilizing CAT 5 cables
Inventory of equipment and ghost imaging of machines
Supervisor 4/2009-4/2012
Convergent
Exceed monthly management standards set forth to reach the maximum bonus payout
Assisting agents with meeting set forth monthly goals and becoming bonus eligible and assisting them with reaching their maximum customer service potential
Hiring, Agent payroll, and scheduling
Indirect Sales Support Representative 8/1999-9/2006
Sprint
Strengthen and maintain relationships with sales makers, sales managers, district managers, and regional presidents to promote higher selling of Sprint/Nextel products
Conducted training on Sprint/Nextel products and services to 3rd part employees
Act as the company key customer interface providing consultative support for voice and data applications within the account
Performed wireless data analysis by providing cost and usage information and provided comparisons of other wireless provider costs
EDUCATION
Dekalb Piedmont Technical College 7/1994-12/1996
Clarkston, GA
Technical Diploma in Computer Operations
