PRESENTED BY :

•PRIYANKA RAI •MBA 14

•ARMY INSTITUTE OF MANAGEMENT,

•KOLKATA

Transaction Analysis

Developed by Canadian born US psychiatrist Eric Berne during the late 1950s

A model for explaining why and how: People think like they do People act like they do People interact/communicate with others

Human Interaction Ego Portraits

A transaction = any interaction or communication between 2 people

People send and receive messages out of and into their different ego states

How people say something (what others hear?) just as important as what is said

Types of communication, interactions

1) Complementary2) Crossed3) Ulterior

3 EGO States

Has 3 distinct parts or ego states

1) Parent2) Adult3) Child

Parent Ego StateBehaviour , Thought , Feeling copied from Parents or Parent Figure

Prejudicial views

Nurturing views

Critical views

P

Adult ego stateBehaviour , thought and feelings which are direct responses of here and now

Decision Based on Logic, Combination and Probabilities

A

Child StateBehaviors, thought and feelings replayed from the childhood

Natural Child

Adaptive Child

Little Professor

C

•Happy Impulsive•Angry, Fearful•Curious•Eager to please•Pleasure seeking•Rebellious

Life Position analysis & Stroking

STROKING

POSITIVE STROKING : “ I L IKE

YOU”

NEGATIVE STROKING :

“ I DON’T LIKE YOU”

Types of transaction

Complementary ‘Transactions’Crossed ‘Transactions’Ulterior ‘Transactions’

Complementary ‘Transactions’

A

P

C

C

A

P

A

P

C

C

P

A

Example : P - C

“You have cold, you poor thing. Is there anything I can get u?”

“I don’t know. I just feel so rotten. Can you please give me some medicine.”

Example : A-A

“You can never trust one of those people.”

“Exactly, They are all alike.”

Crossed ‘Transactions’

C

A

P

C

A

P

How are you?

Why do

you care?

A-A : Stimulus- “Sir, This computer doesn’t boot. Can you help me?”

P-C :Response –”Well , Now what did you do to it”

Ulterior' Transactions’

A

P

C

A

P

C

A-A : “Where did you hide the car keys this time?”

“Hide “ word means losing the car keys once again!! P-C

Behavioral diagnosis

Social diagnosisHistorical diagnosis

Phenomenological diagnosis

Transactional analysis - diagnosis

Application of TA in OD

•To give ideas improve communication.

•To Minimize regrettable actions.

•Control of interpersonal relationship.

•Promotes Social Interaction.

•Focuses on personal growth and change.