1. Quality and its dimensions2. Thematic overview of TQM-that leads on operational philosophies.3. Contribution of quality gurus.4. Cost of quality (quality is free).5. Juran’s trilogy.6. Deming’s 14 point methodology.7. 7 deadly diseases.8. 7 management tools-what and why?9. 5S concept in Kaizen management.10. House of quality-voice of customer.11. Total productive maintenance.12. PDSA and PDCA cycle.13. 6 Sigma methodology - DMAIC. Practical impact of quality process capability (level of 6

sigma).14. Steps in preparation and implementation of ISO 9001:2000.15. Business excellence model.16. TQM- old and new environment.