tqm
1
1. Quality and its dimensions 2. Thematic overview of TQM-that leads on operational philosophies. 3. Contribution of quality gurus. 4. Cost of quality (quality is free). 5. Juran’s trilogy. 6. Deming’s 14 point methodology. 7. 7 deadly diseases. 8. 7 management tools-what and why? 9. 5S concept in Kaizen management. 10. House of quality-voice of customer. 11. Total productive maintenance. 12. PDSA and PDCA cycle. 13. 6 Sigma methodology - DMAIC. Practical impact of quality process capability (level of 6 sigma). 14. Steps in preparation and implementation of ISO 9001:2000. 15. Business excellence model. 16. TQM- old and new environment.
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tqm
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1. Quality and its dimensions2. Thematic overview of TQM-that leads on operational philosophies.3. Contribution of quality gurus.4. Cost of quality (quality is free).5. Juran’s trilogy.6. Deming’s 14 point methodology.7. 7 deadly diseases.8. 7 management tools-what and why?9. 5S concept in Kaizen management.10. House of quality-voice of customer.11. Total productive maintenance.12. PDSA and PDCA cycle.13. 6 Sigma methodology - DMAIC. Practical impact of quality process capability (level of 6
sigma).14. Steps in preparation and implementation of ISO 9001:2000.15. Business excellence model.16. TQM- old and new environment.
