Post on 11-Nov-2014
description
The Top 5 Mistakes MSPs Make
Richard TubbMSP Consultant
richard@tubblog.co.uk
Rich AkullianBusiness Development Manager
Autotask
rakullian@autotask.com
#MSPMistakes @tubblog www.tubblog.co.uk
Agenda
• Top 5 Mistakes MSPs Make
• Connecting the dots on how Autotask Fits
• Special Offers from Autotask & CentraStage
• Q&A
#MSPMistakes @tubblog www.tubblog.co.uk
Click here for On-Demand Video of this Webinar
Mistake Number 1- Not documenting client networks
Action points:-
• Stop working in your business and start
working on it
• Read the “E-Myth Revisited”
http://tubb.co/tubblog-emyth
• Avoid becoming a Single Point of Failure
(SPF)
• Break the cycle of fire-fighting and
document the basics
#MSPMistakes @tubblog www.tubblog.co.uk
Click here for On-Demand Video of this Webinar
Mistake Number 2– Not Using a PSA tool
Action points:-
• Start using a PSA – treat it as your
“Business Operating System”
• Make it the central repository of ALL
information
• Integrate with your other MSP tools –
RMM, quoting, etc.
• Start benefitting from Service Intelligence
#MSPMistakes @tubblog www.tubblog.co.uk
Mistake Number 3– Trying to be a “Jack of all trades”
Action points:-
• Know your core competency
• Focus on being the best at a
few things, not everything!
• Build up strategic alliances
with complimentary companies
#MSPMistakes @tubblog www.tubblog.co.uk
Mistake Number 4– Not charging enough for your services
Action points:-
• Question yourself – Are we
charging enough?
• Understand that pricing incorrectly
attracts the wrong type of clients
• Schedule a price raise within
the next 30 days
#MSPMistakes @tubblog www.tubblog.co.uk
Click here for On-Demand Video of this Webinar
Mistake Number 5– Not knowing when to ask for help
Action points:-
• Question yourself - do you actually
want to own a business, or are you
simply happy owning a job?
• What tasks can you delegate or
outsource in the next 2 weeks?
• Prioritise business growth over
being the Hero
#MSPMistakes @tubblog www.tubblog.co.uk
Conclusion
If you recognise that you are
making any of the mistakes
described here – you’re already
ahead of your competitors!
#MSPMistakes @tubblog www.tubblog.co.uk
Download your free MSP eBook
http://tubb.co/MSPMistakes
#MSPMistakes @tubblog www.tubblog.co.uk
Where Autotask Fits…
Rich AkullianBusiness Development Manager
Autotask
rakullian@autotask.com
#MSPMistakes @tubblog www.tubblog.co.uk
Mistake Number 2– Not Using a PSA tool
Barcelona
Scottsdale
Service RequestsEvent Management
Collaborate with Resources, Customers, Contacts
Tie Service Desk Ticket to Contracts: Recurring Services, Block Hours, Retainer, T&M, Incident, Flat Fee billing arrangements
Invoices, Reports, Profitability
AlertsClient PortalEmailUser Call
Automated Ticket Creation
Automated:AssignmentsNotificationsSLA’sSurveys
Timesheet and Expense Management
Incident , Problem, Change Management
Service Desk Automation
Accounting System Integration
Mistake Number 1- Not documenting client networks
Configuration Item Dashboards
Mistake Number 3– Trying to be a “Jack of all trades”
Mistake Number 4– Not charging enough for your services
Overall account profitability
Incident
Managed Services
Time & Materials
Break/fix
Also Flat fee, retainer, block hour!
Mistake Number 5– Not knowing when to ask for help
• Drag & drop
• Exchange integration
• No double booking
• Who is available
• Max utilization
• Where is everybody?
Outsource Module
Thanks!
© CentraStage 2013 Private & Confidential www.centrastage.com© CentraStage 2013 Private & Confidential www.centrastage.com
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#MSPMistakes @tubblog www.tubblog.co.uk
The Top 5 Mistakes MSPs Make
Richard TubbMSP Consultant
richard@tubblog.co.uk
Rich AkullianBusiness Development Manager
Autotask
rakullian@autotask.com
#MSPMistakes @tubblog www.tubblog.co.uk