The New 3 Rs Of Membership Relationships Relevance Roi

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"The New 3R\'s of Membership: Relationships, Relevance & ROI" presented to KCSAE November 2010.

Transcript of The New 3 Rs Of Membership Relationships Relevance Roi

The New 3R’s of Membership:

Relationships

Relevance

& ROI

The New 3R’s of MembershipAlphabet Soup Angela Broderick

For audio recording of this presentation, email Angela:

angela@angelabroderick.com

The New 3R’s of MembershipAlphabet Soup Angela Broderick

Authentic

The New 3R’s of MembershipAlphabet Soup Angela Broderick

A

Benefit

The New 3R’s of MembershipAlphabet Soup Angela Broderick

B

The New 3R’s of MembershipAlphabet Soup Angela Broderick

B

Feature:“Advocacy”

Benefit:

“You didn’t have to raise prices this year because of silly laws that weren’t passed because of our lobbyist who made a phone call to someone they know because we pay them to stay in-the-know and we can do that because you paid your dues.”

Community

The New 3R’s of MembershipAlphabet Soup Angela Broderick

C

Community

The New 3R’s of MembershipAlphabet Soup Angela Broderick

C

Give them something to

JOIN.

Content

The New 3R’s of MembershipAlphabet Soup Angela Broderick

C

Community = Content

The New 3R’s of MembershipAlphabet Soup

C

Message to the People

Community = Content

The New 3R’s of MembershipAlphabet Soup

C

Message to the People

People are the Message

Creative

The New 3R’s of MembershipAlphabet Soup Angela Broderick

C

Culture

The New 3R’s of MembershipAlphabet Soup Angela Broderick

C

Dollars

The New 3R’s of MembershipAlphabet Soup Angela Broderick

D

Direct Mail

The New 3R’s of MembershipAlphabet Soup Angela Broderick

D

Don’t!

The New 3R’s of MembershipAlphabet Soup Angela Broderick

D

Emotion

The New 3R’s of MembershipAlphabet Soup Angela Broderick

E

Emotion

The New 3R’s of MembershipAlphabet Soup Angela Broderick

E

Engage

The New 3R’s of MembershipAlphabet Soup Angela Broderick

E

Educate

The New 3R’s of MembershipAlphabet Soup Angela Broderick

E

Excite

The New 3R’s of MembershipAlphabet Soup Angela Broderick

E

Free

The New 3R’s of MembershipAlphabet Soup Angela Broderick

F

Facebook

The New 3R’s of MembershipAlphabet Soup Angela Broderick

F

Fanpage

The New 3R’s of MembershipAlphabet Soup Angela Broderick

F

The New 3R’s of MembershipAlphabet Soup Angela Broderick

G

Habit

The New 3R’s of MembershipAlphabet Soup Angela Broderick

H

Individual

The New 3R’s of MembershipAlphabet Soup Angela Broderick

I

Invoice

The New 3R’s of MembershipAlphabet Soup Angela Broderick

I

Justify

The New 3R’s of MembershipAlphabet Soup Angela Broderick

J

Knowledge

The New 3R’s of MembershipAlphabet Soup Angela Broderick

K

Lifetime Value

The New 3R’s of MembershipAlphabet Soup Angela Broderick

L

Major Mistakes

The New 3R’s of MembershipAlphabet Soup Angela Broderick

M

Nail

The New 3R’s of MembershipAlphabet Soup Angela Broderick

N

One-percenters

The New 3R’s of MembershipAlphabet Soup Angela Broderick

O

The New 3R’s of MembershipAlphabet Soup Angela Broderick

P

PS

The New 3R’s of MembershipAlphabet Soup Angela Broderick

P

Privacy

The New 3R’s of MembershipAlphabet Soup Angela Broderick

P

Quota

The New 3R’s of MembershipAlphabet Soup Angela Broderick

Q

Relationships

The New 3R’s of MembershipAlphabet Soup Angela Broderick

R

Relevance

The New 3R’s of MembershipAlphabet Soup Angela Broderick

R

ROI

The New 3R’s of MembershipAlphabet Soup Angela Broderick

R

Stick

The New 3R’s of MembershipAlphabet Soup Angela Broderick

S

The New 3R’s of MembershipAlphabet Soup Angela Broderick

Spokeo

The New 3R’s of MembershipAlphabet Soup Angela Broderick

S

Telephone

The New 3R’s of MembershipAlphabet Soup Angela Broderick

T

Un-marketing

The New 3R’s of MembershipAlphabet Soup Angela Broderick

U

eVangelize

The New 3R’s of MembershipAlphabet Soup Angela Broderick

V

eVangelize

The New 3R’s of MembershipAlphabet Soup Angela Broderick

VEvangelism

Referrals

Retention

Satisfaction

eVangelize

The New 3R’s of MembershipAlphabet Soup Angela Broderick

VMost trusted advertising

1.Recommendations from friends

2.Other people’s opinions online

3.Company websites

4.Editorial content

5.Brand sponsorships

Source: Nielsen Online Global Consumer Study, April 2009

WWW.

The New 3R’s of MembershipAlphabet Soup Angela Broderick

W

X-Prize

The New 3R’s of MembershipAlphabet Soup Angela Broderick

X

eXcite

The New 3R’s of MembershipAlphabet Soup Angela Broderick

X

The New 3R’s of MembershipAlphabet Soup Angela Broderick

T

Zero Return

The New 3R’s of MembershipAlphabet Soup Angela Broderick

Z

For audio recording of this presentation, email Angela:angela@angelabroderick.com

The New 3R’s of MembershipAlphabet Soup Angela Broderick