The Love Where You Work Employee Engagement Program Wednesday, September 28

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Presented by

Jan Baird, Sr. Vice President, COO and CFO

Tom O’Rourke, VPHR

Maureen Crawford Hentz, Director of Talent Management

A.W. Chesterton Company, Groveland MA

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Why we did this: Employee Engagement

Baseline Architecture: Buy In & Assumptions

Program Architecture

Workstream definitions & roles

What’s in it for the participants

What they did

How the program evolved

Employee Engagement

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Engagement is not about having happy employees all the time.

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Employee engagement is

The emotional commitment the employee has to the organization and its goals.

This emotional commitment means engaged employees actually care about their work and the company.

They don’t work just for a paycheck…but work on behalf of the organization’s goals. Kevin Kruse

6 Eye-Opening Employee Engagement Statistics

Activation of Discretionary Effort That is what true engagement looks like, not just an office full of happy people. While they aren’t mutually exclusive, their distinction is necessary

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Employee engagement is the emotional commitment the employee has to the organization and its goals. This emotional commitment means engaged employees actually care about their work and the company. They don’t work just for a paycheck…but work on behalf of the organization’s goals

» Kevin Kruse

WORKPLACE SATISFACTION ONLY GETS YOU SO FAR. IT’S A SMALL PIECE OF ENGAGEMENT

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Key hallmark/ bellwether of employee engagement is the activation of discretionary effort

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Turns out, it’s not a but a formula:

Understanding the real business value of employee engagement

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Understanding what activities matter

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Understanding the seismic impact of millennial psychology

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Program Success

Baseline Architecture/ Prework

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We can only do this BECAUSE Chesterton is already a place people love

If you really believe in something, you

want it to get better

It’s continuous improvement in the most literal sense

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In order to be successful, these program elements must be in place:

Meaningful

Employee Driven

Easy to implement

Replicable

DEVELOPMENTAL FOR PEOPLE DOING THE WORK

Not an additional activity; rather, part of the work

Folding in current business needs

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Step 7:

How to Support Development While Still Getting the Work

Done

Program Structure & Roles

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Workstream Lead Brian Contona Senior Advisor Andre Rodrigue Executive Advocate Brian O’Donnell

The Organizational Health Workstream focuses on helping employees feel that they work for a healthy, stable company

with a strong future.

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Workstream Lead Bryan Giard Senior Advisor Margaret Willbrant Executive Advocate Jan Baird

The Wellness Workstream focuses on incorporating health and wellness into our company culture.

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Workstream role definitions & structure

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID

Transition Coach

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Who and How and Really?

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Expression of Interest Form

Due November 13, 2015

What do you want to get from LWYW?

What do you want to give to LWYW?

Spelling, grammar not as important as answering the questions fully

Deliverables & Accountability

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Workstream role definitions & structure

Serves as lead organizer for workstream efforts. Determines agenda, facilitates group work, problem-solves within team, ensures alignment of all work with LWYW goals, communicates to all stakeholders; Has A1 performance goals based on LWYW achievement.

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID

Transition Coach

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Workstream role definitions & structure

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID

Transition Coach

Member of a 2015 workstream. Assist the new workstreams getting up and running. Participate in 1/25 training and assist teams until March 2016.

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Workstream role definitions & structure

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID Transition Coach

On-call support for any LWYW project. Commits up to 25 hours per year. Can say yes or no to participating on a project by project basis depending upon current work load

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Workstream role definitions & structure

Serves as project staff in a variety of roles including leading mini projects, stakeholder analysis, communications, program execution, program evaluation. Brings topics to group for discussion & evaluation. Discusses and evaluates topics. Has A1s associated with LWYW.

Workstream Lead

Workstream Team Members

Senior Advisor

GID

Transition staff

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Workstream role definitions & structure

Serves as primary embedded team coach. Provides advice and coaching to workstream leads and members. May participate regularly in workstream meetings. Assists workstream by building capacity in team to secure resources and support. Has A1 goal based on LWYW achievement.

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID

Transition Coach

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Workstream role definitions & structure

Go-to executive for program buy-in & support. Advocate for workstream needs. First-pass seat holder. Red tape cutter. Communicator of workstream successes. Advisor to Sr. Advisor & Workstream Lead.

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID

Program Support Staff

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Workstream role definitions & structure

Serves as program administration. First go-to for any issues, problems, directions, clarifications. Has A1 accountability for LWYW program.

Workstream Lead

Workstream Team Members

Senior Advisor

Executive Advocate

GID

Program Support Staff

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What’s in it for the Participants?

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Magic wands are not standard issue

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Training & Skill Development in:

Project management

Planning & organizing big initiatives

Leadership by influence

Presentation skills

Financial acumen

Leading a team

Communication in a cross functional team

Stakeholder buy-in

Innovation management

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2016 Signature Competency

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December 2: Innovation Boot Camp

Innovation Bootcamp

Influencing Skills & Stakeholder Analysis

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Support: organizational or personal

Credibility

Awareness

Understanding

Support

Buy In

Activating Discretionary effort

WIIFM

The ask

What to do when things go wrong

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Wrong? What could possibly go wrong?

Hey, what is ‘right’ anyway?

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Situational or structural

Interpersonal

The difference between no and yes if…..

The difference between no and later

The difference between out of the box and out of your mind

The ear of the listener: data, emotion, drivers… (Hogan)

Program & Project Management: The Gather, Communicate, Do Model

Strengths Finder

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What have the LWYW Workstreams Accomplished?

August’s organization

is the Dr. Elmer S.

Bagnall Elementary

School in Groveland

in time for back to

school! Our

donations will buy

necessary school

supplies for the

community.

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LWYW Projects

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LWYW Projects

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LWYW Projects

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LWYW Projects

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You are here!

2015 LWYW Projects

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LWYW Projects

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Tuition Reimbursement 100% Reimbursement for grades of A & B! Open to All US Employees even if the studies are not linked to their current job! Work on a degree to support your future job with Chesterton.

Examples: A Machinist can go to school for business An Assembler can go to school for finance

What are you waiting for?

LWYW Projects

Evolution of the Program

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Some of the work must be connected to Corporate Goals

Senior Managers ‘pitched’ workstreams on ways to assist

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3 Strong, Solid Performance

LWYW workstream is functioning smoothly by using stakeholder analysis, influencing and project management skills. Workstream lead is evaluated by team

and stakeholders as having strong leadership skills. Collaboration across workstreams is consistent and efficient. Events and programs are created planned

and executed in collaboration with key AWC departments.

At least 10 major events are executed, with at least 3 of these directly tied to a corporate A1 or A2.

Communication to all stakeholders is effective and consistent. There are direct clear connections between events and the Strategic Pillars.

Role definition: serves as lead organizer for workstream efforts. Determines agenda, facilitates group work, problem-solves within team, ensures alignment of all work with LWYW goals, communicates to all stakeholders.

Workstream Lead

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3 Strong, Solid Performance

Team member can demonstrate 12 specific contributions made to the workstream, including at least 3 specifically tied to a corporate

A1 or A2 that has been chosen by the workstream. Team member demonstrates understanding of stakeholder analysis,

influencing and project management skills. Workstream team member is evaluated by leader, team and stakeholders being

collaborative & effective.

Role definition: Serves as project staff in a variety of roles including leading mini projects, stakeholder analysis, communications, program execution, program evaluation. Brings topics to group for discussion & evaluation. Discusses and evaluates topics. Has A1s associated with LWYW.

Workstream Team Member

GO TO

This part of the presentation is also called

I support Love Where You Work

BUT….

Maureen Crawford Hentz

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Presented by

Jan Baird, Sr. Vice President, COO and CFO

Tom O’Rourke, VPHR

Maureen Crawford Hentz, Director of Talent Management

A.W. Chesterton Company, Groveland MA

The Love Where You Work Employee Engagement Program Wednesday, September 28