Emily King Digital Services Librarian

College of Southern Nevada

Images Courtesy of College of Southern Nevada and ShutterStock

The Journey:Using System Analysis to

Improve UX

#edui_journey@emilykingatcsn

Emily Kingemily.king@csn.edu

System Analysis

Give me my books & articles!

Library Catalog

Activity Diagram

Action

Start and end

Decision or Merge

Control flow

Fork or Join

Search for book in CSN library catlaog

Navigate Into ILL System

[no result][result]Search entire catalog

Request send to ILL Office

Check Location

Get book from shelf

Get location (Call #)

Complete book request form

[at another CSN library][at home library]

Submit hold request

Click Request Button

Request sent to holding library

Holding Library sends book to

Patr

[no result][result]

ILL locates copy of the book

Swim Lanes

Libra

ry C

atal

ogIL

L Sy

stem

Patro

n

Submit Request in ILL System

Search combined collection

Submit Request in

Library Catalog

Process Request

Process Request

[result]

[no result]

Failed to find book in CSN library catalog

Search for book in CSN library catlaog

Navigate Into ILL System

[no result][result]Search entire catalog

Request send to ILL Office

Check Location

Get book from shelf

Get location (Call #)

Complete book request form

[at another CSN library][at home library]

Submit hold request

Click Request Button

Request sent to holding library

Holding Library sends book to

Patr

[no result][result]

ILL locates copy of the book

Libra

ry C

atal

ogIL

L Sy

stem

Patro

n

Submit Request in ILL System

Search combined collection

Submit Request in

Library Catalog

Process Request

Process Request

[result]

[no result]

Failed to find book in CSN library catalog

Identifying Breakdowns

Libra

ry C

atal

ogIL

L Sy

stem

Patro

n

Submit Request in ILL System

Search combined collection

Submit Request in

Library Catalog

Process Request

Process Request

[result]

[no result]

Failed to find book in CSN library catalog

Libra

ry C

atal

ogIL

L Sy

stem

Patro

n

Submit Request in ILL System

Search combined catalog

Receive Request Submit Request in Catalog

Process Request

Process Request

[result]

[no result]

Failed to find book in CSN library catalog

Changes

#edui_journey@emilykingatcsn

Emily Kingemily.king@csn.edu