The Journey: Using System Analysis to Improve UX
Transcript of The Journey: Using System Analysis to Improve UX
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Emily King Digital Services Librarian
College of Southern Nevada
Images Courtesy of College of Southern Nevada and ShutterStock
The Journey:Using System Analysis to
Improve UX
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System Analysis
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Give me my books & articles!
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Library Catalog
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Activity Diagram
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Action
Start and end
Decision or Merge
Control flow
Fork or Join
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Search for book in CSN library catlaog
Navigate Into ILL System
[no result][result]Search entire catalog
Request send to ILL Office
Check Location
Get book from shelf
Get location (Call #)
Complete book request form
[at another CSN library][at home library]
Submit hold request
Click Request Button
Request sent to holding library
Holding Library sends book to
Patr
[no result][result]
ILL locates copy of the book
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Swim Lanes
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Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined collection
Submit Request in
Library Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
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Search for book in CSN library catlaog
Navigate Into ILL System
[no result][result]Search entire catalog
Request send to ILL Office
Check Location
Get book from shelf
Get location (Call #)
Complete book request form
[at another CSN library][at home library]
Submit hold request
Click Request Button
Request sent to holding library
Holding Library sends book to
Patr
[no result][result]
ILL locates copy of the book
![Page 18: The Journey: Using System Analysis to Improve UX](https://reader036.fdocuments.us/reader036/viewer/2022062523/58ee0bae1a28abdf4b8b45f7/html5/thumbnails/18.jpg)
Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined collection
Submit Request in
Library Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
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Identifying Breakdowns
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Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined collection
Submit Request in
Library Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
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Libra
ry C
atal
ogIL
L Sy
stem
Patro
n
Submit Request in ILL System
Search combined catalog
Receive Request Submit Request in Catalog
Process Request
Process Request
[result]
[no result]
Failed to find book in CSN library catalog
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Changes
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