The Importance of Soft Skills in the IT Industry

+Bezon Karter

Introduction

Every company looks for an employee with a different mix of technical skills and experience.

But to complement such features there are some "soft skills" every company looks for in a potential employee.

What are Soft Skills?

Intrapersonal and interpersonal behaviours that develop and maximize

human performance.

Why Soft Skills?

• Soft Skills are needed to maintain good conduct within the office with the juniors, seniors and fellow colleagues.

Efficiency

Healthy EnvironmentEmployee Retention

Confidence

Productivity

RewardsCustomer Awareness

Happiness

Soft Skill Gap

Why Do you need Soft Skills at Workplace?

• Are you really good at getting clients, and not so good at retaining them?

• Do you have lots of staff turnover and still find it difficult to retrain people?

• Do you have lots of managers but no real leaders?

What are counted as Soft Skills?

Effective Communication

Effective MeetingsEffective

LeadershipConflict ResolutionProblem Solving

StrategiesDealing w/Difficult

People

Stress Management Time Management

& Organizational Skills

Presentation SkillsHigh Performance

Team Building and Managing

Transition & Change

Example

Soft Skills Benefit

• Soft Skills help maintain interpersonal relationships at work.

• They help create a healthy work environment.• They are useful in maintaining healthy

relationships with clients and business partners.

Soft Skills in IT Company

What IT Companies expect from

employees –

• Communication Skills• Teamwork• Decision making and problem solving

skills• Skills to meet people and crack deals

Communication Skills

• Representatives and supervisors regularly need to manage customers from across the globe.

• Putting forward one’s own point of view also needs good communication as he needs to speak in a simpler way so that people understand.

Teamwork

• Teamwork is of high importance.• People are often sorted according to their

capability to work in a team or those  who work better single-handedly.

• Team building activities turn into a need, on occasion, for the consistent elements of different tasks.

Decision making and problem solving skills

• The IT business today, is of the feeling that choice making and critical thinking are basic for all employees.

• Employees are expected to put forth their views and take certain decisions on their own. The quality of this is later analyzed

Skills to meet people and crack deals

• IT businesses nearly include meeting individuals and attempting to get projects from them.

• Companies now prefer people who are polite and easily approachable.

Conclusion

• It is important for all employees who aspire to obtain managerial positions – to get in touch with their soft skills.

• Soft Skills are also important to live and work well when facing the adversities within the Society and Business Environment.

References

• http://www.techrepublic.com/blog/10-things/10-highly-valued-soft-skills-for-it-pros/

• http://blog.pluralsight.com/it-soft-skills• http://bezonkarter.tumblr.com/post/121734952610/importance-of-soft-skills-in-

the-it-industry• http://careerride.com/Soft-Skills-Professional-Must-Have.aspx• http://jobs.aol.com/articles/2012/12/12/soft-skills-are-key-for-job-seekers/• http://www.livecareer.com/career-tips/career-advice/soft-skills-in-demand• http://www.xist4.com/Blog• http://www.techrepublic.com/blog/10-things/10-highly-valued-soft-skills-for-it-p

ros/• http://smallbusiness.chron.com/importance-soft-skills-workplace-10111.html• http://www.brazencareerist.com/blog/2013/04/04/the-importance-of-soft-skills/

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Thank You!!!