Post on 16-Dec-2015
The Global Virtual Classroom5 Keys to Success
Learning Objectives
1. Examine the virtual classroom from the global participant perspective
2. Develop strategies to adjust content, images and exercises for a global audience in a virtual classroom
3. Use best practices to avoid common mistakes when delivering training in a virtual classroom to global audiences
Web Conference
Participant view
Producer
Subject Matter Expert
Audio
Infoline: Nov 2011 T&D Magazine: Feb 2011
Your Experience with Virtual Classrooms
0 - 3 years 4 – 6 years
7 + years
Why Bother?
5 Keys
1. Content2. Facilitation3. Learning &
Communication Styles4. Preparation5. Logistics
Adjust Content
Trim content used in classroom
Spread reduced content over more slides/use slide builds
Add graphics
Check for culturally appropriate content
Wheel of Fortune
What Good Writers
Do
Clue: What Good Writers
Do
Guess the WordsThe boxes below represent two words. When it’s your turn, guess a letter you think is in either word. The first person to guess the
phrase wins.
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Course 1: Investment Lending Course 2: Financial Management Course 3: Safeguard Policies Course 4: Procurement Course 5: Development Policy
Lending
August E-Learning Series
Course 1: Investment Lending Course 2: Financial Management Course 3: Safeguard Policies Course 4: Procurement Course 5: Development Policy
Lending
Adjust Images
Do your images reflect the cultural and ethnic identity of the audience?
Add Interactivity
Polls
Status Icon Changes
Whiteboarding
Chat
17
18
19
20
Small Group Discussion
How do you adjust your content/exercises (slides, workbooks, other materials) for a global virtual audience?
What Dos and Don’ts can you share?
2. Facilitation
Clear and precise Pace Language/cultural
awareness International English
“Maria, play devil’s advocate and respond that statement.”
“Close, but no cigar.”
“Don’t have a cow.”
“She kept her nose to the grindstone.”
Facilitation Team
Lead Facilitator(SME)
Producer(Web Conf. Expert)
Slides/Content Advances slides, engages audience verbally
Types key messages from content into chat
Chat Not active in chat; comments verbally on chat
Active in chat; engages audience by posting questions, links, etc.
Polls Comments on poll responses Opens/closes polls
Exercises Leads and debriefs exercises Describes how exercises will run
3. Learning & Communication Styles
We learn and communicate in different ways
Perceptions of role of student/teacher
Cross Cultural Communication
When Cultures Collide by Richard Lewis
Learning Styles
David Kolb: Experiential Learning
Match diversity with diversity
Cultural Dimensions
Geert Hofstede
4. Preparation (Rehearsal)
Facilitation team Mock audience
Rehearsal Tips
Rehearse in the location of the formal launch
Include someone from the target country in your mock audience
Practice the first three minutes until they are flawless
Rehearse exercises Develop back-up plans
Small Group Exercise
What helped you cross language and cultural barriers as a facilitator?
5. Logistics
Do all countries observe daylight saving time?
Of the countries that observe daylight saving time, do they do it at the same time?
Is the work week Monday – Friday for all countries?
5. Logistics
Time Zones International Holidays
Workweek Audio Considerations
Planning: Logistics
Time Zones www.worldtimeserver.com/
International Holidays www.qppstudio.net/publicholidays.htm
Work Week http://en.wikipedia.org/wiki/Workweek
ResourcesBooks
Virtual Classroom Basics – Cindy HuggettGreat Webinars – Cynthia ClaySynchronous Trainer’s Survival Guide – Jennifer Hofmann
Blog webconferenceguru.com
Twitter@darlenec @klmonline@cindyhugg @presentationzen@colinsteed
The Global Virtual Classroom5 Keys to Success
Darlene ChristopherLEARNING OFFICER, WORLD BANK
@darlenec #astd2012
www.webconferenceguru.com