The Disability Discrimination Act

(DDA)

a compelling business case

I want to be your loyalCustomer

are you up for the challenge ?

the DDA makes it unlawful to discriminate

against disabled people in :

employmentprovision of goods, facilities &

servicesaccess to, around & out of buildingseducationtransport

discriminationmeans

treating people less favourably

how do you define

disability ?

social model of disability

disability is the loss or limitation of opportunities to take part in the mainstream life of a community on an equal level with others due to the physical & social barriers encountered

another view of disability ?

more inconvenience

The DDA

is all about being accessible

and user-friendly

think beyond the

ramp

way-finding signsapproaches / entrancelightingglasscolourdisplays / countersrefreshmentsprovision of informationequipment & aidsfacilities

DDA considerations

•service provision•information•communication•customer service•making effective reasonable adjustments

people

buildings

services

is the demandthere ?

Sweden

9.5 million

18.2 %

17

70

50

mouzercan provide one stop

disability solutions•consultancy•training•access audits•risk assessments•mystery customer surveys

by getting it right with disability

means getting it right for diversity

meets your legal obligations

enables you to meet the needs of your community

makes good business sense

congratulations

I am now your

loyal customer