The Childish Washer & The Happy Website: The Power of Product Personality

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Everything around us has a personality, at least that's the way people perceive things around them. The moment we see other people or animals for the first time we will automatically attribute personality traits to them. But we also attribute personality traits to products around us. We can see a car and find it friendly, funny and provocative or think of it as serious and caring. The same goes for every product you can imagine, ranging from washers to websites. And even though product designers have been aware of this fact for a long time (and designed the products accordingly), web designers haven't thought about it.On the web we've been looking so much at making things usable that we've forget to design a personality into our products. And it's exactly that personality that will make websites engage with it's users on the right level. So in this talk I would like to explain what product personality is all about, where it comes from, how it helps design better products (and experiences) and especially how UX designers can design for it.

Transcript of The Childish Washer & The Happy Website: The Power of Product Personality

- Jeroen van Geel -

THE CHILDISH WASHER & THE HAPPY WEBSITE

The power of product personality

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BUT THERE IS A PROBLEM

And it’s mainly our fault!

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Design patterns

Information architecture

Outlines Wireframes

Usability Personality

Storytelling

Meaning

Why product personality?

USERS

·  Users automatically attribute human behavior to everything around them;

·  Products with the right personality attributes to the self-image.

Personality facts

· Undiluted personalities are preferred over complicated ones;

· Flaws add to the believability of a personality;

· We judge in the first moment

· People prefer like-minded personalities;

People prefer like-minded personalities

Linus!

Max!

Personality facts

Why product personality?

BUSINESS

·  It can make a commodity stand out;

·  It makes it possible for users to start a relationship with the product and brand.

DESIGNERS

· We are forced to think beyond function;

· We can approach the product as if it would interact with us, which helps to design the details.

USERS

·  Users automatically attribute human behavior to everything around them;

·  Products with the right personality attributes to the self-image.

WELCOME BRANDING

We need you in our life

Johnny loves you!

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Risk-taking, competitive, irreverent, overwhelmingly consumed by sport, professional

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Product personality

Product personality

Product personality

Product personality

Brand personality

COME ON, WE WANT

EXAMPLES Or we’ll fall asleep

25 UX LX 2011 25 Product Personality - Jeroen van Geel 25 Product Personality - Jeroen van Geel 25 Product Personality - Jeroen van Geel Formal, authoritative, traditional, old fashioned

26 UX LX 2011 26 Product Personality - Jeroen van Geel 26 Product Personality - Jeroen van Geel 26 Product Personality - Jeroen van Geel 26 Product Personality - Jeroen van Geel Formal, authoritative, personal & guiding

Personal, confident, fun & complete

28 UX LX 2011 28 Product Personality - Jeroen van Geel 28 Product Personality - Jeroen van Geel Pragmatic, independent, no-nonsense, unorganized, friend

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Authoritative, moody, reserved

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Humorous, friendly, easy going and still a clear message

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More to explore

www.fabrique.nl www.johnnyholland.org

Jeroen van Geel jeroeng@fabrique.nl linkedin.com/in/jeroenvangeel @jeroenvangeel

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