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THE QUALITY OF TAN TAO UNIVERSITY CANTEEN

SERVICE

Heart Beat : Tran Thi Kim Luyen

Trinh Hong Diem

Tran Thi Tu Anh

Study Dates : 3/11/2011 – 19/11/2011

Study location: Tan Tao University.

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LOGOResearch questions

What is the TTU canteen service like and how to improve it ?

1

Objectives: - To evaluate the canteen users' satisfaction- To verify how different the advertised service is from the actual service.

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LOGOWhat is a good canteen service ?

Clean and comfortabledining areas

Nutritiousmeals

Safe Food

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LOGO Background of participants

Location: TTU

Number: 60

Age:18-->20

Gender:35 Female25 Male

Hometowns

Participants

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LOGOMethodology

Illustrate

Survey

Internet

Taking photos

Carrying out

Collecting information

What factors make you feel satisfied with canteen service ?

What extra services do you want ?

In what way can the current canteen service be improved?

Online Online questionnairequestionnaire

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Observation Results: TTU's canteen

Size Facilities Staff Meals

- Small- 3 areas: eating, drinking, grocery.

- Adequate- Equipment

-enthusiastic-cheerful

- Poor quality- Poor variety

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LOGOAt grocery

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LOGOStaff's attitude

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LOGOSurvey Results

Positive

Clean surrounding and fresh atmosphere dining area

3 meals a day

Using Smart cards and self-service

Provide what students need

Fast and convenient

Friendly staffsHelpful staffs

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LOGOProblems

Overcrowded

No vending machines

Same food every day

overcharged

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LOGOMenu

Mon Tue Wed Thu Fri

Breakfast Rice noodles

Chitterling gruel

Pork bun Pork-vermicelli

Meat-bread

Lunch Boiled pork Fried pork Braise Fried chicken

Fried eggs

Spinach soup + boiled vegetables

Dinner Braise Fried egg Boiled pork Fried pork Fried chicken

Spinach soup + boiled vegetables

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LOGOFood

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LOGOMeal

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LOGOComplaints

• Pork in every dish

• Rarely fish and egg.

• Too oily.

• Not fresh Vegetables : no nutrition • No potato,carrot, tomato, salad.

• Breakfast is bad.

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LOGOProblems

Overcrowded

No vending machines

Same food every day

overcharged

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LOGOPrice

Canteen grocery's price

Average price of market field of

vision

Hao Hao Noodles 4000VND/a pack 3000VND/a pack

Vinasoy Milk 3500VND/a bottle 3000VND/a bottle

AFC 24000VND/a box 18000VND/ a box

Thien Long pen 3000VND/a pen 2500VND/a pen

Highlight pen 6000VND/a pen 5000VND/a pen

Sausage 6000VND/a sausage

5000VND/a sausage

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LOGOProblems

Overcrowded

No vending machines

Same food every day

overcharged

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LOGOConclusion

1. 40/60 (or 2/3) students are satisfied with the canteen service ,which shows that the quality of service is relatively good. 2. However, 1/3 of the surveyed students are not satisfied with the service

3. In addition, there are complaints and as our research shows, TTU canteen service needs to be improved

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LOGORecommendations

3

Sale strategies: Reduce foods prices in canteen equal market prices, diversification of products in the grocery.

2

What is being done to alleviate the overcrowding of canteens? Need to add more card scanner, or not use smart card. Instead of using paper bills to buy foods.

1

Innovative dining solutions to provide more healthy nutritious food.

4

Need some automatic vending machines.

3

Reduce prices Diversify products in the grocery.

2

Add more card scanner, or also allow using paper bills to buy foods.

1

Provide more healthy nutritious food.

4

Install automatic vending machines.

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LOGOInnovative dining

1.1.Provide different kinds of food

2.2.Survey students' interests

3.3.Purchase high quality groceries, free of additives, no

genetically modified products...

4.4.Hire skilled chefs and staffs

5.5.Buy groceries and products from local producers (cheap and fresh).

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LOGORecommendations

3

Sale strategies: Reduce foods prices in canteen equal market prices, diversification of products in the grocery.

2

What is being done to alleviate the overcrowding of canteens? Need to add more card scanner, or not use smart card. Instead of using paper bills to buy foods.

1

Innovative dining solutions to provide more healthy nutritious food.

4

Need some automatic vending machines.

3

Reduce prices Diversify products in the grocery.

2

Add more card scanner, or also allow using paper bills to buy foods.

1

Provide more healthy nutritious food.

4

Install automatic vending machines.

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LOGOReferences

[1] Dương Tấn Tân & Phạm Thị Ngọc Ái (2010), An investigation into influential factors on third and fourth-year students' satisfactions at university of economics- Da Nang University. [2] Poh Ju Peng, Ainon Jauhariah Abu Samah (2006), Measuring students’ satisfaction for quality education in a e-learning university, Faculty of Business Administration

[3] S.E. Smith. “What is food service ?”.URL wisegeek.com .O. Wallace . 2003-2011 Conjecture Corporation . < >

[4] Canteen at your service. 1939-2010.<>

[5] Education,outreach and awareness.2011.<https://www.stanford.edu/dept/rde/dining/awareness.htm>

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Heart Beat