SUPPORTING SMEs IN A TIME OF CRISIS: HOW TO CHOOSE THE RIGHT ACTIONS

A Capacity Building Seminar for Policy Makers and Local Development Practitioners

12-15 October 2009, Trento, Italy

Agenda &

List of Participants

Organised by

OECD LEED Trento Centre for Local Development and

Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

2 AGENDA

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

The issue

Small and medium-sized enterprises are key sources of dynamism, innovation, and flexibility. In OECD countries they account for over 95 percent of enterprises, generate two-thirds of employment and are one of the main sources of new jobs. Governments play an important role in stimulating more and stronger business start-ups, and in enabling companies to modernise and grow. They set the environment and policy framework in which new and small firms operate. In developing and transition economies, SMEs are key economic actors in resource allocation and industrial restructuring processes. They provide economic benefits, such as experimentation and adaptability to economic change and the growth of human capital. Governments have a three-fold role in turning initial stages of entrepreneurship development into employment and economic growth. This involves i) enhancing the conversion of informal entrepreneurship into formal businesses; ii) providing growth and innovation support for companies and start-ups; and iii) addressing skills bottlenecks. To implement an entrepreneurship agenda, national governments will need to partner with local governments, the private sector, and civil society organisations. In finding out what works best and where the likely pitfalls are, much can be learned from OECD countries, Latin America and transition economies.

The seminar

The capacity building seminar will begin with a half-day seminar open to a wider audience of policymakers and practitioners to review the impact of the crisis on SMEs and to discuss the emerging policy solutions:

1. Supporting SMEs in a time of crisis: how to choose the right actions

The remaining days you will build your knowledge on:

2. SME needs and policy responses: a selection of business support instruments, the problems they address, and how they are delivered

3. Creating entrepreneurship and SME strategies

The OECD experts and your peers from other countries will also advise you on the challenges faced in your locality.

Who

Policy makers and practitioners directly involved in designing and putting in place entrepreneurship and SME development strategies (National, regional and local governments; business forums, e.g. chambers of commerce, trade federations, SME agents; the education and training sector; local and regional development agencies; ....).

How

The capacity building seminar will last for 3.5 days and will be based on a mix of short presentations by OECD and international experts followed by discussion, group work around practical case studies developed by participants and trainers prior to the seminar, and group work exercises.

Working language

English.

(Italian interpretation will be provided during the first half-day of the seminar).

AGENDA 3

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

Monday, 12 October 2009 - morning

OPEN SESSION

The capacity building session will begin with a half-day seminar open to a wider audience of policymakers and practitioners to review the impact of the crisis on SMEs and to discuss the emerging policy solutions. The seminar will include dissemination and discussion of the results of work of the OECD LEED Programme on how local development policy can respond to the crisis and on how governments are responding to the crisis in SME and entrepreneurship financing (the Turin Round Table).

9:30-13.00 SUPPORTING SMEs IN A TIME OF CRISIS: HOW TO CHOOSE THE RIGHT ACTIONS

9.30

9.50-10.10

10.10-10.40

10.40-11.00

Opening

Stefano Barbieri, Head, LEED Trento Centre for Local Development, OECD

Fabio Pipinato, Vice-President, Training Centre for International Cooperation, Italy

Overview of the crisis, its impacts on SMEs and policy responses, by Jon Potter, Senior Economist, OECD LEED Programme

The role of local economic leaders in the time of crises, by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

Discussion

11.00-11.30 Coffee break

11.30-13.00 Round table

Lorenzo Dellai, President, Autonomous Province of Trento, Italy

Tajana Kesić-Šapić, State Secretary for Entrepreneurship, Ministry of Economy, Labour and Entrepreneurship, Croatia

Edson Lupatini, State Secretary of Commerce and Services, Ministry of Development, Industry and Foreign Trade, Brazil

Andy Westwood, Special Adviser of the Department for Communities and Local Government, UK

Antonello Briosi, Vice-President of Confindustria, Trento, Italy

Table chaired by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

13.00-14.30 Lunch break

4 AGENDA

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

Monday, 12 October 2009 - afternoon

CAPACITY BUILDING SEMINAR FOR INTERNATIONAL DELEGATES

The afternoon session will only be dedicated to selected participants representing the international delegations. Delegates will discuss SME NEEDS AND POLICY RESPONSES. A selection of business support instruments will be presented, the problems they address, and how they are delivered.

14.30-16.00 INTRODUCTION

14.30-14.45 Outline of the training week, by Alessandra Proto, Policy Analyst, OECD LEED Programme

14.45-15.30 Presentation of participants: name, organisation, main challenges in improving entrepreneurship support.

15.30-16.00 Expected outcomes from participants: (i) What is expected to take back to their work. (ii) Key issues to be tackled. (discussion moderated by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK)

16.00-16.15 Coffee break

16.15-17.15 SOUTH EAST EUROPE AND LATIN AMERICA REACTION TO THE CRISIS

16.15-16.40 The Balkans: Impact of the global economic and financial crisis, by Antonio Fanelli, Deputy Head Private Sector Development Division, OECD

16.40-17.00 SME in Latin America after the crisis. New challenges for institutional building, by Carlo Ferraro, Economic Affairs Officer, CEPAL, United Nations Economic Commission for Latin America and the Caribbean

17.00-17.15 Discussion

17.15-17.30 CONCLUSIONS OF THE DAY AND CLOSING REMARKS, by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

AGENDA 5

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

Tuesday, 13 October 2009

THEME 1: ENHANCING NEW ENTREPRENEURSHIP – PEOPLE, POLICIES, AND INSTRUMENTS

9.30-12.30 FOSTERING ENTREPRENEURIAL ATTITUDES, MOTIVATIONS, AND SKILLS

9.30-9.50 The local determinants of enterprise creation: The role of universities, local governments and development agencies, and the public sector, by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

9.50-10.00 Briefs by participants:

1. From informal to formal: the development of companies in the state of San Paolo, Brazil, by José Milton Dallari Soares, Director of Administration and Finance, SEBRAE, Brazil

10.00-10.15 University, creativity, and innovation: leading the way to entrepreneurship. Criteria and examples of good practice in university entrepreneurship support, by Andrea-Rosalinde Hofer, Policy Analyst, OECD LEED Programme

10.15-10.45 Discussion

10.45-11.00 Coffee break

11.00-11.20 Community based approaches in business support and development, by Andy Westwood, Special Adviser, Department for Communities and Local Government, UK

11.20-12.00

Briefs by participants:

1. Together Bojna social co-operative, by Attila Petheő, Assistant Professor, Corvinus University, Hungary

2. Partnership for urban regeneration, by Corina Hopartean, Programme Director, Heritage Romania/Ratiu Foundation, Romania

3. Productive transformation, by Maria Alejandra Arango Campo, Advisor to Entrepreneurial Development Vice

Minister, Ministry of Commerce, Industry and Tourism, Colombia

12.00-12.30 Discussion

12.30-14.00 Lunch break

14.00-15.45 ACCESS TO FINANCE

14.00-14.20 SME access to finance and the nature of the finance gap. Focus on financing innovative start-ups, by Jon Potter, Senior Economist, OECD LEED Programme

14.20-15.15 Briefs by participants:

1. Case study: Co-operative banking in Trentino, by Vincenzo Visetti, Chief of Secretary, Trentino Federation of Co-operatives, Italy

2. Remittances and access to financial services as a lever for development, by Maria Grandinson, Expert

3. Start up loan programme. Implementation of credit line for start up with Ministry of Economy and Regional Development and Fund for development, by Ana Žegarac, Serbian Agency for the Development of

SMEs and Entrepreneurship, Serbia

15.15.-15.45 Discussion

15.45-16.00 Coffee break

16.00-17.00 TROUBLE-SHOOTING SESSION will review and advise on participants’ experiences of the problems affecting their localities in the efforts of enhancing new entrepreneurship.

17.00-17.30 CONCLUSIONS FROM THE DAY, by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

19.00 Social event: local wine and food tasting, Palazzo Roccabruna (meeting point - see map at p. 15)

6 AGENDA

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

Wednesday, 14 October 2009

THEME 2: SUPPORTING SME GROWTH

9.30-11.00 BUSINESS GROWTH AND THE LOCAL SKILLS BASE

9.30-9.50 Building capacity in SMEs through knowledge intensive service activities (KISA), by Cristina Martinez, Policy

Analyst, OECD LEED Programme

9.50-10.45 Briefs by participants:

1. FORMAPER: Building entrepreneurial and entrepreneurship capacities, by Federico Montelli, Managing Director, Formaper – Milan Chamber of Commerce, Italy

2. Quality approaches in some European SMEs in the food processing, retail and tourism sectors, by Tina Bertzeletou, Principal Administrator, VET expert at CEDEFOP- European Centre for the Development of Vocational Training

3. Conscious operation stimulating leadership, growing the productivity: training and counselling for

microenterprises and their employees, by Zsuzanna Laczkó, Deputy Director, SEED-Foundation for Small

Enterprise Economic Development, Hungary

10.45-11.15 Discussion

11.15-11.30 Coffee break

11.30-16.00 LOCAL POLICY DELIVERY – BUSINESS SUPPORT, BUSINESS INCUBATION AND INTER-FIRM NETWORKS

11.30-11.50 The value of territory before human transformation: the place of space in supporting growth, productivity and

innovation, by Massimo De Marchi, Professor of Social Geography, University of Padova, Italy

11.50-12.40 Briefs by participants:

1. Case study: CEii, innovation for artisan enterprises in Trentino, by Doriana Prudel, CEii Trentino (European Centre for Enterprises and Innovation of Trentino), Italy

2. Internationalisation of SMEs, by Vladimir Minev, Head of Information, SME service Division, SME Promotion Agency, Bulgaria

3. Comments about Peru, Johann Spitzer , Former Director General, Ministry of Industry, Peru

4. Comments about Slovenia, by Simona Hocevar, Secretary, Directorate for Competitiveness and Entrepreneurship, Ministry of Economy, Slovenia

5. Comments about Romania, by Silvia Stancea, Expert, Directorate for Industrial Policy and Competitiveness, Ministry of Economy, Romania

12.40-13.00 Discussion

13.00-14.00 Lunch break

AGENDA 7

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

14.00-14.20 Inter-firm networks and cluster development, by Luciano Consolati, Technical Committee, Federation of Italian

Districts, Italy

14.20-15.15 Briefs by participants:

1. Case study: Habitech, the local platform for innovation, by Paolo Gurisatti, President, Habitech, Italy

2. Comments about Chile, by Ximena Clark, Head of the Division for Small Businesses, Ministry of Economy, Chile

3. Development of florists clusters, by Jasminka Luković Jagličić, Director, Regional Economic Development Agency of Sumadija and Pomoravlje, Serbia

4. Cluster de foja toquilla del Azuay (toquila straw hats), by Maria Del Carmen Burneo Alvarez, General Manager, Seproyco Cia.Ltda, Ecuador

15.15-15.45 Discussion

15.45-16.00 Coffee break

16.00-17.00 TROUBLE-SHOOTING SESSION will review and advise on participants’ experiences of the problems affecting their efforts in enhancing entrepreneurship in their respective localities.

17.00-17.30 CONCLUSIONS FROM THE DAY, by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

18.30

Guided tour to the Buon Consiglio Castel and Aquila Tower (meeting point - see map at p. 15)

The Buonconsiglio Castle is the largest and most important monumental complex of the Trentino Alto Adige region. It was the residence of the prince-bishops of Trento from the 13th century to the end of the 18th century, and is composed of a series of buildings of different eras, enclosed by walls and positioned slightly higher than the city. Castelvecchio is the oldest nucleus, dominated by an imposing cylindrical tower; the Magno Palazzo is the 16th century expansion in the Italian Renaissance-style as commissioned by the Prince-Bishop and Cardinal Bernardo Cles (1485-1539); the Baroque-style Giunta Albertiana dates from the

end of the 17th century. At the extreme south of the complex is the Torre Aquila, within which is conserved the famous Cycle of the Months, one of the most fascinating secular pictorial cycles of the late Middle Ages.

The Torre Aquila is reached by following the walkway that was once the patrol bay along the eastern walls of the Castle. At the end of the 14th century, Prince-Bishop George of Liechtenstein, transformed the ancient structure by raising the tower, closing off the side facing the city and creating an ambient for personal use, away from the areas used for military purposes and official business of the Castello del Buonconsiglio.

In the main room, on the second floor, the walls are decorated with the famous Cycle of the Months, on panels separated by slender columns that nonetheless do not break the continuity of the months and the representation of the flow of time with the alternating of the seasons.

These frescoes are rare and valuable documentation, with particular reference to the Trentino, of the economic and social life between the end of the 14th and beginning of the 15th century, portraying the pastimes of the noble class, or the peasants busy in the fields doing the work that alternates with the seasons. The mutation of nature is carefully described throughout the frescoes: the bare landscape is covered in snow in the first months of the year, becoming rich with vegetation in the spring; the summer months signal the culmination of the agricultural activity, while the trees in the month of November are surrounded by fallen leaves.

8 AGENDA

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

Thursday, 15 October 2009

THEME 3: CREATING ENTREPRENEURSHIP AND SME STRATEGIES

9.30-13.00 LOCAL RECOVERY, FROM PROJECTS TO STRATEGIES

9.30-9.50 From Recession to Recovery – priorities and strategic objectives, by Debra Mountford, Senior Policy Analyst,

OECD LEED Programme

9.50-10.10 Case study: The recovery plan of the Province of Trento, by Enrico Zaninotto, Professor of Economics, University of Trento, Italy

10.10-10.30 Discussion

10.30-10.45 Coffee break

10.45-11.45 Working Groups: participants will apply the knowledge developed and shared during the capacity building seminar to the development of strategies in their places. They will present the main areas for adjustment in the strategies in regions/countries and discuss it with other working group members.

GROUP 1 moderated by Debra Mountford, Senior Policy Analyst, OECD LEED Programme

GROUP 2 moderated by Emma Clarence, Policy Analyst, OECD LEED Programme

GROUP 3 moderated by Alessandra Proto, Policy Analyst, OECD LEED Programme

11.45-12.45 CONCLUSIONS OF THE CAPACITY BUILDING SEMINAR AND CLOSING REMARKS

Report-back on how participants will use the outcomes of the week in their own work, moderated by Jay Mitra

Discussion on:

What participants said they will achieve

What obstacles does the group face to achieving these objectives

What can participants do to overcome these obstacles

Is there anything else that could be integrated into the work of the participants

Closing remarks, by Jay Mitra, Founding Professor of Business Enterprise and Innovation, University of Essex, UK

12.45-14.00 Lunch break

STUDY VISITS to selected relevant Trentino institutions

LIST OF PARTICIPANTS 9

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

BRAZIL

Mr. José

Milton

DALLARI SOARES

Supporting service to Micro

and Small companies in São

Paulo

Director of Administration and Finance

mdallari@sp.sebrae.com.br

Ms. Fernanda Maria

GAETANO DE ALENCAR

Ministry of Development, Industry and Foreign Trade

General Coordinator fernanda.alencar@mdic.gov.br

Dr. Edson LUPATINI Ministry of Development, Industry and Foreign Trade

Secretary of Commerce and Services

edson.lupacini@mdic.gov.br

BULGARIA

Ms. Anna LALKOVSKA National Association of Small and Medium Business

Senior Expert nasmb@abv.bg

Mr. Vladimir MINEV SME Promotion Agency Head of Information vminev@sme.government.bg

Ms. Eleonora Ivanova

NEGULOVA National Association of Small and Medium Business

Chairperson nasmb@abv.bg

Mr. Metodi NIKOLOV Varna Economic Development Agency

Chairman nikomet@abv.bg

Mr. Ivan TABAKOV Varna Chamber of Commerce and Industry

Chairman tabakov@vcci.bg

CHILE

Ms. Estefanny ARTUS Ministry of Economy Advisor for the SME Department

eartus@economia.cl

Ms. Ximena CLARK Ministry of Economy Head of the Division of Small Businesses

xclark@economia.cl

COLOMBIA

Ms. Maria Alejandra

ARANGO CAMPO

Ministry of Commerce, Industry and Tourism

Advisor to Entrepreneurial Development Vice Minister

marango@mincomercio.gov.co

Mr. Johann SCHOMBERGER Ministry of Commerce, Industry and Tourism

Advisor on Entrepreneurship

jschomberger@mincomercio.gov.co

CROATIA

Ms. Efka HEDER South East European Centre for Entrepreneurial Learning

Director efka.heder@seecel.hr

Ms. Tajana KESIĆ-ŠAPIĆ Ministry of Economy, Labour and Entrepreneurship

State Secretary for Entrepreneurship

tajana.sapic@mingorp.hr

ECUADOR

Ms. Maria DEL CARMEN BURNEO ALVAREZ

Seproyco Cia.Ltda General Manager seproyco@interactive.net.ec

10 LIST OF PARTICIPANTS

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

FYR. MACEDONIA

Mr. Lazar NEDANOSKI Macedonian Enterprise Development Foundation

Project Officer ind@mrfp.org.mk

GREECE

Ms. Tina BERTZELETOU CEDEFOP Principal Administrator tina.bertzeletou@cedefop.europe.eu

HUNGARY

Dr. Zsuzanna LACZKÓ Foundation for Small Enterprise Economic Development

Deputy Director zslaczko@seed.hu

Prof. Attila PETHEÖ Corvinus University Assistant Professor attila.petheo@uni-corvinus.hu

ITALY

Mr. Antonello BRIOSI Confindustria Vice-President info@confindustria.tn.it

Mr. Luciano CONSOLATI Federation of Italian Industrial Districts

Technical Committee consolati@metamangement.it

Mr. Lorenzo DELLAI Autonomous Province of Trento

President presidente@provincia.tn.it

Prof. Massimo DE MARCHI University of Padova Professor of Social Geography

massimo.de-marchi@unipd.it

Ms. Maria GRANDINSON Free Lance Consultant Consultant in Microcredit and SMEs

maria.grandinson@gmail.com

Mr. Paolo GURISATTI Habitech President paolo@gurisatti.it

Mr. Federico MONTELLI Formaper Managing Director formaper.dir@mi.camcom.it

Ms. Doriana PRUDEL CEii Trentino European Projects Manager

doriana.prudel@ceii.it

Mr. Vincenzo VISETTI Trentino Federation of Co-operatives

Chief of Secretary vincenzo.visetti@ftcoop.it

Prof. Enrico ZANINOTTO University of Trento Professor of Economics enrico.zaninotto@unitn.it

MEXICO

Mr. Carlos HINOJOSA Consultoría Especializada a

Municipos

Consultant hinojosa@movimientog2g.org

PERU

Mr. Johann SPITZER Ministry of Industry Former Director General johann.spitzer@gmail.com

LIST OF PARTICIPANTS 11

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

ROMANIA

Ms. Corina HOPARTEAN Heritage Romania/Ratio Foundation

Programme Director corina_hopartean@yahoo.co.uk

Ms. Silvia STANCEA Ministry of Economy Economist stanceas@yahoo.com

Ms. Ovidia Simona

TANDRĂU Centru Regional Development Agency

Chief ovidia.tandrau@adrcentru.ro

SERBIA

Ms. Jasminka LUKOVIĆ

JAGLIČIĆ

Regional Economic Development Agency of Sumadija and Pomoravlje

Director officekg@redasp.rs

Ms. Anna ŽEGARAC Agency for the Development of SMEs

Head ana.zegarac@sme.gov.rs

SLOVENIA

Ms. Simona HOCEVAR Directorate for Competitiveness and Entrepreneurship

Secretary simona.hocevar@gov.si

UNITED KINGDOM

Prof. Jay MITRA University of Essex Founding Professor of Business Enterprise and Innovation

jmitra@essex.ac.uk

Mr. Andy WESTWOOD Department for Communities and Local Government

Special Advisor andy.westwood@googlemail.com

CEPAL

Mr. Carlo FERRARO UN Economic Commission for Latin American and the Caribbean

Economics Affairs Officer carlo.ferraro@cepal.org

OECD PARIS

Mr. Antonio FANELLI Organisation for Economic Co-operation and Development

Deputy Head, Private Sector Development Division

antonio.fanelli@oecd.org

Dr. Cristina MARTINEZ Organisation for Economic Co-operation and Development

Policy Analyst, LEED cristina.martinez@oecd.org

Ms. Debra MOUNTFORD Organisation for Economic Co-operation and Development

Senior Policy Analyst, LEED

debra.mountford@oecd.org

Dr. Jonathan POTTER Organisation for Economic Co-operation and Development

Senior Economist, LEED jonathan.potter@oecd.org

12 LIST OF PARTICIPANTS

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

OECD LEED TRENTO

Ms. Natalie AKSTEIN Organisation for Economic Co-operation and Development

Intern natalie.akstein@oecd.org

Mr. Stefano BARBIERI Organisation for Economic Co-operation and Development

Head stefano.barbieri@oecd.org

Ms. Elisa CAMPESTRIN Organisation for Economic Co-operation and Development

Research Assistant elisa.campestrin@oecd.org

Mr. Roberto CHIZZALI Organisation for Economic Co-operation and Development

Research Assistant roberto.chizzali@oecd.org

Dr. Emma CLARENCE Organisation for Economic Co-operation and Development

Policy Analyst emma.clarence@oecd.org

Mr. Austin DELANEY Organisation for Economic Co-operation and Development

Intern austin.delaney@oecd.org

Ms. Andrea-Rosalinde

HOFER Organisation for Economic Co-operation and Development

Policy Analyst andrea-rosalinde.hofer@oecd.org

Ms. Inga KREKELE Organisation for Economic Co-operation and Development

Secondment from Daugavpils and llukste Districts Partnership Neighbours

inga.krekele@oecd.org

Ms. Laura NARDELLI Organisation for Economic Co-operation and Development

Administrative Assistant laura.nardelli@oecd.org

Ms. Alessandra PROTO Organisation for Economic Co-operation and Development

Policy Analyst alessandra.proto@oecd.org

LIST OF PARTICIPANTS 13

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

TRAINING CENTRE FOR INTERNATIONAL COOPERATION

Ms. Franca BAZZANELLA Training Centre for International Cooperation

Information & Communication Area

franca.bazzanella@tcic.eu

Ms. Jenny CAPUANO Training Centre for International Cooperation

Co-ordinator jenny.capuano@tcic.eu

Ms. Giovanna DELL’AMORE Training Centre for International Cooperation

Training & Research area giovanna.dellamore@tcic.eu

Ms. Silvia DESTRO Training Centre for International Cooperation

Training & Research area silvia.destro@tcic.eu

Mr. Corrado GENTILINI Training Centre for International Cooperation

Training & Research area corrado.gentilini@tcic.eu

Ms. Barbara MAINO Training Centre for International Cooperation

Administration info@tcic.eu

Mr. Guido MARINI Training Centre for International Cooperation

Information & Communication Area

guido.marini@tcic.eu

Mr. Fabio PIPINATO Training Centre for International Cooperation

Vice-President fabio.pipinato@fondazionefontana.org

Ms. Nicole ROMANIN Training Centre for International Cooperation

Intern nicole.romanin@hotmail.it

Ms. Paola ZANON Training Centre for International Cooperation

Information & Communication Area

paola.zanon@tcic.eu

14 LOGISTICS

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

LOGISTICS – useful numbers and addresses

CONTACTS Mr. Roberto Chizzali, OECD LEED Trento Centre [roberto.chizzali@oecd.org; +39 0461 277606, mobile: +39 338 9765486]

VENUES

Hotel Albermonaco (n.4) Via Torre d’Augusto 25, 38100 Trento Tel.: +39 0461 983060 Fax: +39 0461 983681 E-mail: info@albermonaco.it http://www.info@albermonaco.it

TAXI Service Radio Taxi Trento (24 hours service) +39 0461 930002

Pronto Soccorso (ER) in case of accidents, disease or medical emergencies dial the emergency number: 118 Polizia (Police) in case of a car accident, dial the emergency number: 113 Post in Trento: switchboard +39 0461 899511 Police Headquarters: p.zza Mostra 3 Road Police Section: via De Gasperi 61

4

GUIDED TOUR: CASTLE (Wed 14)

Castello del Buonconsiglio Via Bernardo Clesio, 5 38122 Trento Tel: +39 0461 233770

VENUE OF THE SEMINAR

OECD LEED and TCIC Vicolo San Marco 1, 38122 Trento Tel: +39 0461 277600 (OECD) Tel: +39 0461 263636 (TCIC)

WINE&FOOD TASTING (Tue 13)

Palazzo Roccabruna Via SS. Trinità 24 38122 Trento

Tel: +39 0461.887101

NOTES 15

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

OECD LEED Trento Centre for Local Development and Training Centre for International Cooperation

Vicolo San Marco 1, Trento, Italy

OECD LEED Trento Centre for Local Development

Vicolo San Marco, 1 38122 Trento, Italy

www.trento.oecd.org

Contact: E-mail: leed.trento@oecd.org

Phone: +39 0461 277 600 FAX: + 39 0461 277650

Training Centre for International Cooperation

Vicolo San Marco, 1 38122 Trento, Italy

www.tcic.eu

Contact: E-mail: info@tcic.eu

Phone: +39 0461 263636 FAX: + 39 0461 261395