Post on 21-Mar-2020
Supply Chain Control Using systems to improve operational
effectiveness and manage risk
Supply Chain Expertise. Intelligence. Delivered.
Make Plan Buy Move Sell
Supply Chain Control
Welcome
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Make Plan Buy Move Sell
Presenter
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Ana Cunha
Business Development Manager
WeDo Technologies
Joshila Makan
Opera�ons Director
WCS
Make Plan Buy Move Sell
About WCS
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Leading provider of Supply Chain Exper�se, Products and Technology, with a heritage of over 40 years in WMS So�ware and Services.
Our in-‐depth knowledge and understanding of our customers’ opera�ons allows us to add sustainable value to their business.
Focus on delivering innova�ve solu�ons that fundamentally improve the performance and profitability of your supply chain.
Proven successful methodology and opera�ng model, tested on 100’s of implementa�ons.
Based in UK, US, SA and through partners in LatAm
WCS builds strong, long term relationships with both Customers and Partners
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BACKGROUND
Over 18 years of experience in Retail Systems working with leading retailers in Grocery, Fashion, Electronics and Home improvement.
Worked closely with business and IT representatives in transformation programs to establish scope, procure software and implement systems.
Prior to WeDo Technologies, held positions in Retail and IT Service provider organisations including Sonae, Enabler, Wipro, Tlantic and Oracle Retail.
Ana Cunha Business Development
Senior Manager Retail
WeDo Technologies
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Foundation date: February 2001 Offices in 12 countries
Strong shareholder base and company financials Shareholder structure: 100% Sonaecom - a Lisbon Exchange listed company (Sonaecom’s main shareholder is Sonae Group – largest private non financial group in Portugal)
More than 500 professionals dedicated to revenue protection and cost savings
More than 180 Customers in 80 countries
WEDO TECHNOLOGIES Company FACT SHEET
WeDo Technologies commitment: Assuring your Business for the Future
Market leader in revenue and business assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation
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Improving On-Shelf Avaliability
for Retail Supply Chains
requires the balance of
Process and Technology
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Questions included on the registration form: 1. Are you actively seeking to improve service level of your supply chain
operation?
2. Are you actively seeking to reduce costs of your supply chain operation?
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AGENDA
1. Supply Chain Control Use Cases 2. Enterprise Business Assurance System
3. Recommendations for adoption and Pitfalls to Avoid
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Cost Distribution Costs,
Stock Volumes, Free Cash Flow
Service Level On time Goods delivery, Availability of Goods (less shortages)
HIGH LOW
HIGH
LOW
Achieving supply chain excellence is about protecting service levels at acceptable costs.
High Service level at acceptable costs.
SUPPLY CHAIN CONTROL
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In monitoring volatility of demand and supply, the system drives real time communication between distribution, stores and suppliers when deviations occur. This is essential to avoid shortages, overstock and maintain a high level of productivity.
In reconciling records of the flow of goods and financial claims, control systems alert to deviations that result in profit leakages.
SUPPLY CHAIN CONTROL
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How would you regard accuracy of stock records with relation to the use they have in Inventory Management? o Very Good
o Good
o Reasonable
o Poor
POLL
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Determine the likelihood of out-of-stocks
USE CASE #1: MEASURING ON-SHELF AVAILABILITY A COMBINATION OF PHYSICAL COUNTS AND STATISTICAL ANALYSIS
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Out-of-stock root cause analysis, based on
o Rate
o Duration
o Frequency
o Breadth
o Lost sales
PROACTIVE INVENTORY MANAGEMENT WITH CONTINUOUS MONITORING OF OUT-OF-STOCKS
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Areas where Business processes remain disconnected and functionally focused o SKU proliferation, unproductive items and item set-up
o Promotional demand and supply planning
o Store layout and capacity records
o Excess Inventory and congestion in the backroom
Business Controls drive actionable insight to complement merchandising systems with:
1. Range Control
2. Validating Item set-up
3. Validating the Promotions set-up
4. Inventory Control
USE CASE #2: ON-SHELF AVALIABILITY
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What is the level of support Demand Forecasts provide to your business? o Very Good
o Good
o Reasonable
o Poor
POLL
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ORDER THE GOODS WHEN NEEDED
What Products are candidates to have a higher Safety Stock?
USE CASE #3: REDUCE STOCK LEVEL WITH CONTINUOUS MONITORING OF STOCK LEVELS
Stock in the Store back room is unavailable to Customers Stock in the DC is unavailable to Customers
What value is it delivering to the Business? Does the cost to carry this stock exceed the cost of goods?
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How would you regard the risk of your organization incurring in loss due to inventory movements that are not represented in financial transactions? o Very High
o High
o Reasonable, involving human intervention to ensure financial compensation
o This is not an area of loss recognised by the business
POLL
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USE CASE #4: THIRD PARTY SETTLEMENT WITH CONTINUOUS MONITORING
Match financial transactions to business events including:
o Return to Vendor e.g. Newspapers and magazines
o Container Assets returns
o Service Providers transactions, e.g. Last Mile delivery, Repairs
o Supplier rebate claims
ENSURE FINANCIAL TRANSACTIONS MATCH THE OPERATION
Accounts Payable
Accounts Receivable
Stock accounting General
Ledger Inventory Control
Billing Operations
Warranty Claims
Asset Management
Employee Benefits
Administration
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PROACTIVE INVENTORY MANAGEMENT WITH CONTINUOUS MONITORING OF REVERSE LOGISTICS
RETAIL VALUE CHAIN
Product Flow
Information Flow
Customer Supplier / Manufacturer
Retail Channel
Logistics Warehouse/DC
INCREASING COMPLEXITY AND WEIGHT OF RETURNS TRANSACTIONS Sellable Products for repackaging Damaged products Seasonal products not sold Consignment stock Container Assets …
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1. Visibility across the supply and demand networks. A comprehensive audit and control system detects exceptions and get the basics right with: Stock levels
Goods movements that are matched to financial transactions;
Asset utilization and distribution costs aligned with the business operation
2. Control with Workflow mechanisms to react to exceptions, enhance communication and drive alignment between all involved - Suppliers, Logistics, Inventory Management, Stores, Buying, Merchandising, Finance and Admin functions.
HOW CONTROL SYSTEMS SOLVE THESE ISSUES
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AUDIT AND CONTROL SYSTEMS
Data Gathering &
Transformation Validation Manage /Resolve
Alarms/Problems
Workflow
IMPLEMENTATION MODEL: Start Small, Think BIG
Business Assurance Dashboards
3-6 Month Implementation
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BUSINESS SENSORS BUSINESS SENSORS REFLECT THE BUSINESS LOGIC RELEVANT
TO EACH USER OR BUSINESS FUNCTION
MEANINGFUL INFORMATION
Sensors monitor everything that is critical and meaningful to the user’s business domain
The fastest way to stay up-to-date, identifying critical information (with customizable thresholds per user/group of users)
Allows immediate action by being led to the source of the raised sensor alarm
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RAID RETAIL FUNCTIONAL DIAGRAM WORK INDEPENDENTLY ACROSS TRANSACTIONAL SYSTEMS
User Interfaces
Retail Controls
Data Sources
Data Integra�on Toolkit
RA Admin
Customers ERP Logistics Operations POS Claims System Logs Inventory
Data Integration Toolkit
ANALYST PORTAL
Configuration Area
Case Management
Balanced Scorecards Business Sensors
Smart Content M
obile
A
pp
Adm
in
Usage Control
Business Control
Ra�ng & Billing Valida�on
Fraud Management
Prepaid Balance Valida�on
Cost Control Profit Op�miza�on
Inventory Control
Commissions Control
Contract Compliance Loss Preven�on
Supply Chain Control
Out-‐of-‐Stocks Control
Business Control
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Considerations in evaluating a Control System:
1. Performance: make sure the system can handle the volume of data involved in the operation in good time
2. Agility: work with a configurable system that can keep up with the business dynamics.
3. Design: leverage the experience of proven professionals that can advise you on the best use of technology for Control purposes.
4. Reporting: exception-based reporting is valuable to drive visibility, but no not under-estimate the value of case management that will empower people to act upon issues in a structured way. Without case management there is limited control over resolution of cases.
Poor technology solutions can create more noise than the value they generate
PITFALLS TO AVOID
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1. Operational Audit and Control system drive Integrity of Systems and Processes
2. Supply Chain systems are undermined by inaccurate system records. Continuous monitoring empowers people involved in the operation to take an active role in reaction to exceptions.
3. Enterprise Business Assurance software plays a strategic role in the Retail systems architecture
4. WeDo Technologies is the market leader in Enterprise Business Assurance, with proven results realized in weeks
KEY TAKE-AWAYS
Questions
Make Plan Buy Move Sell
Contact
Joshila Makan Opera�ons Director
Email: joshila.makan@wwchain.com
Tel: +44 1276 450 309
www.wwchainstores.com
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Follow us on
@wedonews Follow us on Linkedin
Ana Cunha Ana.Cunha@WeDoTechnologies.com +44 787 1970 386 http://www.wedotechnologies.com/en/retail