Supply Chain Control - WCS · About WCS 4 Leading provider of Supply Chain Exper se, Products and...

Supply Chain Control Using systems to improve operational

effectiveness and manage risk

Supply Chain Expertise. Intelligence. Delivered.

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Supply Chain Control

Welcome

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Presenter

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Ana Cunha

Business Development Manager

WeDo Technologies

Joshila Makan

Opera�ons Director

WCS


About WCS

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Leading provider of Supply Chain Exper�se, Products and Technology, with a heritage of over 40 years in WMS So�ware and Services.

Our in-‐depth knowledge and understanding of our customers’ opera�ons allows us to add sustainable value to their business.

Focus on delivering innova�ve solu�ons that fundamentally improve the performance and profitability of your supply chain.

Proven successful methodology and opera�ng model, tested on 100’s of implementa�ons.

Based in UK, US, SA and through partners in LatAm

WCS builds strong, long term relationships with both Customers and Partners

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BACKGROUND

Over 18 years of experience in Retail Systems working with leading retailers in Grocery, Fashion, Electronics and Home improvement.

Worked closely with business and IT representatives in transformation programs to establish scope, procure software and implement systems.

Prior to WeDo Technologies, held positions in Retail and IT Service provider organisations including Sonae, Enabler, Wipro, Tlantic and Oracle Retail.

Ana Cunha Business Development

Senior Manager Retail

WeDo Technologies

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Foundation date: February 2001 Offices in 12 countries

Strong shareholder base and company financials Shareholder structure: 100% Sonaecom - a Lisbon Exchange listed company (Sonaecom’s main shareholder is Sonae Group – largest private non financial group in Portugal)

More than 500 professionals dedicated to revenue protection and cost savings

More than 180 Customers in 80 countries

WEDO TECHNOLOGIES Company FACT SHEET

WeDo Technologies commitment: Assuring your Business for the Future

Market leader in revenue and business assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation

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Improving On-Shelf Avaliability

for Retail Supply Chains

requires the balance of

Process and Technology

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Questions included on the registration form: 1. Are you actively seeking to improve service level of your supply chain

operation?

2. Are you actively seeking to reduce costs of your supply chain operation?

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AGENDA

1. Supply Chain Control Use Cases 2. Enterprise Business Assurance System

3. Recommendations for adoption and Pitfalls to Avoid

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Cost Distribution Costs,

Stock Volumes, Free Cash Flow

Service Level On time Goods delivery, Availability of Goods (less shortages)

HIGH LOW

HIGH

LOW

Achieving supply chain excellence is about protecting service levels at acceptable costs.

High Service level at acceptable costs.

SUPPLY CHAIN CONTROL

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In monitoring volatility of demand and supply, the system drives real time communication between distribution, stores and suppliers when deviations occur. This is essential to avoid shortages, overstock and maintain a high level of productivity.

In reconciling records of the flow of goods and financial claims, control systems alert to deviations that result in profit leakages.

SUPPLY CHAIN CONTROL

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How would you regard accuracy of stock records with relation to the use they have in Inventory Management? o Very Good

o Good

o Reasonable

o Poor

POLL

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Determine the likelihood of out-of-stocks

USE CASE #1: MEASURING ON-SHELF AVAILABILITY A COMBINATION OF PHYSICAL COUNTS AND STATISTICAL ANALYSIS

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Out-of-stock root cause analysis, based on

o Rate

o Duration

o Frequency

o Breadth

o Lost sales

PROACTIVE INVENTORY MANAGEMENT WITH CONTINUOUS MONITORING OF OUT-OF-STOCKS

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Areas where Business processes remain disconnected and functionally focused o SKU proliferation, unproductive items and item set-up

o Promotional demand and supply planning

o Store layout and capacity records

o Excess Inventory and congestion in the backroom

Business Controls drive actionable insight to complement merchandising systems with:

1. Range Control

2. Validating Item set-up

3. Validating the Promotions set-up

4. Inventory Control

USE CASE #2: ON-SHELF AVALIABILITY

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What is the level of support Demand Forecasts provide to your business? o Very Good

o Good

o Reasonable

o Poor

POLL

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ORDER THE GOODS WHEN NEEDED

What Products are candidates to have a higher Safety Stock?

USE CASE #3: REDUCE STOCK LEVEL WITH CONTINUOUS MONITORING OF STOCK LEVELS

Stock in the Store back room is unavailable to Customers Stock in the DC is unavailable to Customers

What value is it delivering to the Business? Does the cost to carry this stock exceed the cost of goods?

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How would you regard the risk of your organization incurring in loss due to inventory movements that are not represented in financial transactions? o Very High

o High

o Reasonable, involving human intervention to ensure financial compensation

o This is not an area of loss recognised by the business

POLL

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USE CASE #4: THIRD PARTY SETTLEMENT WITH CONTINUOUS MONITORING

Match financial transactions to business events including:

o Return to Vendor e.g. Newspapers and magazines

o Container Assets returns

o Service Providers transactions, e.g. Last Mile delivery, Repairs

o Supplier rebate claims

ENSURE FINANCIAL TRANSACTIONS MATCH THE OPERATION

Accounts Payable

Accounts Receivable

Stock accounting General

Ledger Inventory Control

Billing Operations

Warranty Claims

Asset Management

Employee Benefits

Administration

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PROACTIVE INVENTORY MANAGEMENT WITH CONTINUOUS MONITORING OF REVERSE LOGISTICS

RETAIL VALUE CHAIN

Product Flow

Information Flow

Customer Supplier / Manufacturer

Retail Channel

Logistics Warehouse/DC

INCREASING COMPLEXITY AND WEIGHT OF RETURNS TRANSACTIONS Sellable Products for repackaging Damaged products Seasonal products not sold Consignment stock Container Assets …

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1. Visibility across the supply and demand networks. A comprehensive audit and control system detects exceptions and get the basics right with: Stock levels

Goods movements that are matched to financial transactions;

Asset utilization and distribution costs aligned with the business operation

2. Control with Workflow mechanisms to react to exceptions, enhance communication and drive alignment between all involved - Suppliers, Logistics, Inventory Management, Stores, Buying, Merchandising, Finance and Admin functions.

HOW CONTROL SYSTEMS SOLVE THESE ISSUES

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AUDIT AND CONTROL SYSTEMS

Data Gathering &

Transformation Validation Manage /Resolve

Alarms/Problems

Workflow

IMPLEMENTATION MODEL: Start Small, Think BIG

Business Assurance Dashboards

3-6 Month Implementation

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BUSINESS SENSORS BUSINESS SENSORS REFLECT THE BUSINESS LOGIC RELEVANT

TO EACH USER OR BUSINESS FUNCTION

MEANINGFUL INFORMATION

Sensors monitor everything that is critical and meaningful to the user’s business domain

The fastest way to stay up-to-date, identifying critical information (with customizable thresholds per user/group of users)

Allows immediate action by being led to the source of the raised sensor alarm

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RAID RETAIL FUNCTIONAL DIAGRAM WORK INDEPENDENTLY ACROSS TRANSACTIONAL SYSTEMS

User Interfaces

Retail Controls

Data Sources

Data Integra�on Toolkit

RA Admin

Customers ERP Logistics Operations POS Claims System Logs Inventory

Data Integration Toolkit

ANALYST PORTAL

Configuration Area

Case Management

Balanced Scorecards Business Sensors

Smart Content M

obile

A

pp

Adm

in

Usage Control

Business Control

Ra�ng & Billing Valida�on

Fraud Management

Prepaid Balance Valida�on

Cost Control Profit Op�miza�on

Inventory Control

Commissions Control

Contract Compliance Loss Preven�on

Supply Chain Control

Out-‐of-‐Stocks Control

Business Control

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Considerations in evaluating a Control System:

1. Performance: make sure the system can handle the volume of data involved in the operation in good time

2. Agility: work with a configurable system that can keep up with the business dynamics.

3. Design: leverage the experience of proven professionals that can advise you on the best use of technology for Control purposes.

4. Reporting: exception-based reporting is valuable to drive visibility, but no not under-estimate the value of case management that will empower people to act upon issues in a structured way. Without case management there is limited control over resolution of cases.

Poor technology solutions can create more noise than the value they generate

PITFALLS TO AVOID

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1. Operational Audit and Control system drive Integrity of Systems and Processes

2. Supply Chain systems are undermined by inaccurate system records. Continuous monitoring empowers people involved in the operation to take an active role in reaction to exceptions.

3. Enterprise Business Assurance software plays a strategic role in the Retail systems architecture

4. WeDo Technologies is the market leader in Enterprise Business Assurance, with proven results realized in weeks

KEY TAKE-AWAYS

Questions


Contact

Joshila Makan Opera�ons Director

Email: [email protected]

Tel: +44 1276 450 309

www.wwchainstores.com

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Ana Cunha [email protected] +44 787 1970 386 http://www.wedotechnologies.com/en/retail

Supply Chain Control - WCS · About WCS 4 Leading provider of Supply Chain Exper se, Products and...

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Transcript of Supply Chain Control - WCS · About WCS 4 Leading provider of Supply Chain Exper se, Products and...