The Super Tech!

Making yourself the best door systems technician in the

industry!

Presents…

Super Tech

• Introduction• Preparing for the day• Driving Safely• Working Safely• At the jobsite• Customer Relations• Working with others• Professionalism

Introduction

• Plan for success• Recognize your job

as an outstanding career choice

• Recognize yourself as a professional

• Take pride in everything you do

The Super Tech has a professional

attitude!

Preparing for the Day

• Personal appearance

• Arriving early• Truck inventory• Truck inspection• Checking

addresses• On time arrival

Driving Safely

• Service trucks are mobile billboards

• You are not anonymous in a service vehicle

• You are representing your company

• How you drive impacts sales

• Safe and courteous driving is a sign of professionalism

Working Safely

• Your most important work tools are not in your tool belt

• Adhering to safety policies is not an option – it’s a requirement

• Understand basic risk management concepts

• Technicians are safety experts

• Your work impacts public safety

At the Jobsite

• Parking the truck• Greeting the

customer• Checking the order• Inspecting the work

area• Unloading the truck• Performing the

installation• Testing the door• Cleaning up• Reviewing checklist

Customer Relations

• Introducing yourself• Confirming the order• Thanking the customer

(Part I)• Types of customers• Explaining safety

features• Testing the door and

operator• Thanking the customer

(Part II)

Working with Others

• Being trained• Training others• Cooperating and

helping• Exhibiting leadership• Giving and accepting

criticism• Promoting teamwork• Representing the

company

Professionalism

• Leading by example• Looking like a professional• Acting like a professional• Taking pride in your work• Never accepting

acceptable• Going the extra mile• Paying attention to detail• Demanding excellence

Introduction

Plan for success

Wherever you are in this industry today, establish a

goal to be the most successful door technician

possible.

IntroductionRecognize your job as an outstanding career choice

As a professional door systems technician, you can create a high quality of life for you and your

family.

Introduction

Recognize yourself as a professional

Respect your specialized

skills

IntroductionTake pride in everything you do

The quality of your work represents your

professional fingerprints

Preparing for the DayPersonal Appearance

Look like you do this for a living!

Preparing for the Day

Arriving early

Give yourself time to prepare for a quality

day

Preparing for the Day

Truck inventory

Professionals leave with

everything they will need for the

job

Preparing for the Day

Truck inspection

HeadlightsTail lightsTurn signalsOil LeaksGeneral

cleanlinessOil and fluid levels

Preparing for the Day

Checking addresses

Make sure you install the door

at the right house!

Preparing for the Day

On time arrival

Punctuality is a sign of dependability to your

customers

Driving Safely

Service trucks are mobile billboards

This is what I look like in my truck!

Driving Safely

You are not anonymous in a service vehicle

Everybody can see you, who you work

for, and your employer’s phone number, address

and company name

Driving Safely

You are representing your

company

You are your company to everybody else on the

highway

Driving Safely

How you drive impacts sales

Upset a fellow motorist and they

will call the company and never

do business with you

Driving Safely

Safe and courteous driving is a sign of

professionalism

Working Safely

Your most important work tools are not in

your tool belt

Working Safely

Adhering to safety policies is not an option –

it’s a requirement

Working Safely

Understanding basic risk management concepts:

If you fail to adhere to safety policies, you will be injured at some point

Once events that cause an accident have been initiated, you lose the ability to control those events

Frequency causes severity Unsafe acts cause the

majority of injuries

Working Safely

Technicians are safety experts

No one is better qualified to

evaluate safety on your jobsite than

you!

Working Safely

Your work impacts public safety

At the JobsiteParking the truck

Don’t impede other vehicles

Don’t damage lawnDon’t leak oil on drivewayHave easy access Park in a safe place

Use Safety Cones»

At the Jobsite

Greeting the customer

At the Jobsite

Checking the order

At the JobsiteInspecting the work area

Is the work area safe?

Is my working space clear of obstacles?

Are there any items that need to be moved?

At the Jobsite

Unloading the truckIs the work area

ready?Have I confirmed

the right order?Have I prepared

an accessible area?

At the Jobsite

Performing the installation

Perform like a professional!

At the Jobsite

Testing the door

Is the door balanced and operating properly?

Will it satisfy the customer?

Have I checked the details?

Am I ready to do a quality checklist review with the customer?

At the Jobsite

Cleaning up

The job is not complete until the area and the door

have been cleaned to create the sign of

quality to the customer

At the Jobsite

Reviewing checklist

Double-check everything on your own first

Go through the quality checklist with your customer when possible

Review product and safety features with the customer

Make absolutely certain the customer is completely satisfied

Get a sign-off on the job from the customer

Customer RelationsIntroducing yourself

You are the company from the time you

arrive on the jobsite – represent your

company as if you owned it.

Customer Relations

Confirming the order

You already confirmed you had

the right product on your truck. Make sure the customer

agrees.

Customer Relations

Thanking the Customer (Part I)

Make sure the customer knows that you appreciate the

opportunity to serve them!

Customer RelationsTypes of Customers

Customer Relations

Explaining safety features

Never assume your customers

understand and appreciate the door

system you have installed

Customer Relations

Testing the door and operator

Although you have thoroughly checked the door, do a final

test with the customer

Customer Relations

Thanking the customer (Part II)

Leave the customer with a final positive

impression by reminding them how much you appreciate

the opportunity to have served them!

Working with Others

Being trained

If you are relatively new to the industry, listen to and learn

from those who have the experience you

need.

Working with Others

Training others

If you are in a position to train

others, teach them a career, and treat

them as you would want to be treated

while you were learning the skills you

have today.

Working with Others

Cooperating and helping

Working with Others

Exhibiting leadership

Working with Others

Giving and accepting criticism

Working with Others

Promoting teamwork

Working with Others

Representing the company

You are the company! Would you

hire yourself?

ProfessionalismLeading by example

Be a leader. You don’t have to wait to be

asked!

Professionalism

Looking like a professional

Your customers should be able to

instantly recognize that you are a

professional door systems technician,

from the moment you arrive on the job site.

Professionalism

Acting like a professional

From the moment you arrive each

morning, until you leave at the end of

the day, you command the respect of a

professional in your chosen field!

Professionalism

Taking pride in your work

You make your mark, each and

every day!

Professionalism

Never accepting acceptable

Anybody can be average. Average

represents a lack of achievement. Be somebody! Never accept the merely

acceptable!

ProfessionalismGoing the extra mile

What can you do that will elevate your

performance beyond what is expected?

Professionalism

Paying attention to detail

People notice the little things. Make sure yours

are perfect!

Professionalism

Demanding excellence

No one will ever think more highly of you than you demand of yourself.

If you want to be rewarded and

appreciated, exercise your talents at the

highest possible level.

So What Do You Think?

The Super Tech!

IDEA Thanks You for Attending!

Go out and make yourself the greatest

technician in the industry!