Super tech
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19-Oct-2014 -
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Transcript of Super tech
The Super Tech!
Making yourself the best door systems technician in the
industry!
Presents…
Super Tech
• Introduction• Preparing for the day• Driving Safely• Working Safely• At the jobsite• Customer Relations• Working with others• Professionalism
Introduction
• Plan for success• Recognize your job
as an outstanding career choice
• Recognize yourself as a professional
• Take pride in everything you do
The Super Tech has a professional
attitude!
Preparing for the Day
• Personal appearance
• Arriving early• Truck inventory• Truck inspection• Checking
addresses• On time arrival
Driving Safely
• Service trucks are mobile billboards
• You are not anonymous in a service vehicle
• You are representing your company
• How you drive impacts sales
• Safe and courteous driving is a sign of professionalism
Working Safely
• Your most important work tools are not in your tool belt
• Adhering to safety policies is not an option – it’s a requirement
• Understand basic risk management concepts
• Technicians are safety experts
• Your work impacts public safety
At the Jobsite
• Parking the truck• Greeting the
customer• Checking the order• Inspecting the work
area• Unloading the truck• Performing the
installation• Testing the door• Cleaning up• Reviewing checklist
Customer Relations
• Introducing yourself• Confirming the order• Thanking the customer
(Part I)• Types of customers• Explaining safety
features• Testing the door and
operator• Thanking the customer
(Part II)
Working with Others
• Being trained• Training others• Cooperating and
helping• Exhibiting leadership• Giving and accepting
criticism• Promoting teamwork• Representing the
company
Professionalism
• Leading by example• Looking like a professional• Acting like a professional• Taking pride in your work• Never accepting
acceptable• Going the extra mile• Paying attention to detail• Demanding excellence
Introduction
Plan for success
Wherever you are in this industry today, establish a
goal to be the most successful door technician
possible.
IntroductionRecognize your job as an outstanding career choice
As a professional door systems technician, you can create a high quality of life for you and your
family.
Introduction
Recognize yourself as a professional
Respect your specialized
skills
IntroductionTake pride in everything you do
The quality of your work represents your
professional fingerprints
Preparing for the DayPersonal Appearance
Look like you do this for a living!
Preparing for the Day
Arriving early
Give yourself time to prepare for a quality
day
Preparing for the Day
Truck inventory
Professionals leave with
everything they will need for the
job
Preparing for the Day
Truck inspection
HeadlightsTail lightsTurn signalsOil LeaksGeneral
cleanlinessOil and fluid levels
Preparing for the Day
Checking addresses
Make sure you install the door
at the right house!
Preparing for the Day
On time arrival
Punctuality is a sign of dependability to your
customers
Driving Safely
Service trucks are mobile billboards
This is what I look like in my truck!
Driving Safely
You are not anonymous in a service vehicle
Everybody can see you, who you work
for, and your employer’s phone number, address
and company name
Driving Safely
You are representing your
company
You are your company to everybody else on the
highway
Driving Safely
How you drive impacts sales
Upset a fellow motorist and they
will call the company and never
do business with you
Driving Safely
Safe and courteous driving is a sign of
professionalism
Working Safely
Your most important work tools are not in
your tool belt
Working Safely
Adhering to safety policies is not an option –
it’s a requirement
Working Safely
Understanding basic risk management concepts:
If you fail to adhere to safety policies, you will be injured at some point
Once events that cause an accident have been initiated, you lose the ability to control those events
Frequency causes severity Unsafe acts cause the
majority of injuries
Working Safely
Technicians are safety experts
No one is better qualified to
evaluate safety on your jobsite than
you!
Working Safely
Your work impacts public safety
At the JobsiteParking the truck
Don’t impede other vehicles
Don’t damage lawnDon’t leak oil on drivewayHave easy access Park in a safe place
Use Safety Cones»
At the Jobsite
Greeting the customer
At the Jobsite
Checking the order
At the JobsiteInspecting the work area
Is the work area safe?
Is my working space clear of obstacles?
Are there any items that need to be moved?
At the Jobsite
Unloading the truckIs the work area
ready?Have I confirmed
the right order?Have I prepared
an accessible area?
At the Jobsite
Performing the installation
Perform like a professional!
At the Jobsite
Testing the door
Is the door balanced and operating properly?
Will it satisfy the customer?
Have I checked the details?
Am I ready to do a quality checklist review with the customer?
At the Jobsite
Cleaning up
The job is not complete until the area and the door
have been cleaned to create the sign of
quality to the customer
At the Jobsite
Reviewing checklist
Double-check everything on your own first
Go through the quality checklist with your customer when possible
Review product and safety features with the customer
Make absolutely certain the customer is completely satisfied
Get a sign-off on the job from the customer
Customer RelationsIntroducing yourself
You are the company from the time you
arrive on the jobsite – represent your
company as if you owned it.
Customer Relations
Confirming the order
You already confirmed you had
the right product on your truck. Make sure the customer
agrees.
Customer Relations
Thanking the Customer (Part I)
Make sure the customer knows that you appreciate the
opportunity to serve them!
Customer RelationsTypes of Customers
Customer Relations
Explaining safety features
Never assume your customers
understand and appreciate the door
system you have installed
Customer Relations
Testing the door and operator
Although you have thoroughly checked the door, do a final
test with the customer
Customer Relations
Thanking the customer (Part II)
Leave the customer with a final positive
impression by reminding them how much you appreciate
the opportunity to have served them!
Working with Others
Being trained
If you are relatively new to the industry, listen to and learn
from those who have the experience you
need.
Working with Others
Training others
If you are in a position to train
others, teach them a career, and treat
them as you would want to be treated
while you were learning the skills you
have today.
Working with Others
Cooperating and helping
Working with Others
Exhibiting leadership
Working with Others
Giving and accepting criticism
Working with Others
Promoting teamwork
Working with Others
Representing the company
You are the company! Would you
hire yourself?
ProfessionalismLeading by example
Be a leader. You don’t have to wait to be
asked!
Professionalism
Looking like a professional
Your customers should be able to
instantly recognize that you are a
professional door systems technician,
from the moment you arrive on the job site.
Professionalism
Acting like a professional
From the moment you arrive each
morning, until you leave at the end of
the day, you command the respect of a
professional in your chosen field!
Professionalism
Taking pride in your work
You make your mark, each and
every day!
Professionalism
Never accepting acceptable
Anybody can be average. Average
represents a lack of achievement. Be somebody! Never accept the merely
acceptable!
ProfessionalismGoing the extra mile
What can you do that will elevate your
performance beyond what is expected?
Professionalism
Paying attention to detail
People notice the little things. Make sure yours
are perfect!
Professionalism
Demanding excellence
No one will ever think more highly of you than you demand of yourself.
If you want to be rewarded and
appreciated, exercise your talents at the
highest possible level.
So What Do You Think?
The Super Tech!
IDEA Thanks You for Attending!
Go out and make yourself the greatest
technician in the industry!