BY:STEFFANIE GEREZ

The four stages of Active Listening.

Interpreting.

Language interpretation is the practice of facilitating oral and sign-language communication,

either simultaneously or consecutively, between two or

more users of different languages.

Focusing.

Shh! I need silence.

Evaluating.

This component of listening includes understanding the message meaning, evaluating the message, and remembering the message.

I didn’t understand, can you repeat that again?

Decide to hear.

D A N N Y: I R E A L LY H AT E W I N T E R , I C A N T W E A R N O T H I N G O F M Y S T Y L E .

A R I S L E Y D I : I A G R E E W I T H YO U I C A N S E E T H AT YO U H AT E W I N T E R .

M A R I O : I F E E L S O S T R E SS E D T O D AY.

M A R I A : I A M T O O, A N D I C A N F E E L T H AT YO U A R E S T R E SS E D T O.

Mirroring.

Paraphrasing.

Self-Disclosure

Clarifying questions.

Empathy

“That’s Interesting.”

“I understand.” “Tell me more.”

“Well, let’s talk about that.”

Neutral Words.