Steffanie Gerez Power Point
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BY:STEFFANIE GEREZ The four stages of Active Listening.
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BY:STEFFANIE GEREZ
The four stages of Active Listening.
Interpreting.
Language interpretation is the practice of facilitating oral and sign-language communication,
either simultaneously or consecutively, between two or
more users of different languages.
Focusing.
Shh! I need silence.
Evaluating.
This component of listening includes understanding the message meaning, evaluating the message, and remembering the message.
I didn’t understand, can you repeat that again?
Decide to hear.
D A N N Y: I R E A L LY H AT E W I N T E R , I C A N T W E A R N O T H I N G O F M Y S T Y L E .
A R I S L E Y D I : I A G R E E W I T H YO U I C A N S E E T H AT YO U H AT E W I N T E R .
M A R I O : I F E E L S O S T R E SS E D T O D AY.
M A R I A : I A M T O O, A N D I C A N F E E L T H AT YO U A R E S T R E SS E D T O.
Mirroring.
Paraphrasing.
Self-Disclosure
Clarifying questions.
Empathy
“That’s Interesting.”
“I understand.” “Tell me more.”
“Well, let’s talk about that.”
Neutral Words.
