Standard 5.01 – Understand Appropriate Business Procedures

“Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson

Etiquette: • The set of rules and practices that are

established for behavior in a polite society or in professional life

Business Etiquette• Workplace manners

Introductions• Use first and last

names• Introduce most

important people first (clients)

• What happens if someone forgets a name?

• THE handshakeRight hand to right

handGender neutral

Confidentiality• Do not have private

conversations at work

• Keep important company information private

• Do not email confidential information

Daily• Be on time

everyday• Be dependable,

honest, trustworthy• Be energetic and

enthusiastic

Body Language• Dress appropriately• 55% of your

message is conveyed through your personal appearance!

Personal Space• Average of 3 feet

Meetings• Cell Phone• Turn off or on vibrate

• Speakerphone• Let everyone Know that they are on

speakerphone• Listen without interrupting

• Good internet behavior

• Conducting yourself professionally online

1. Use good manners• Business-like writing style

o Opening, Body, Closing• Reflection of you and your company

2. Use proper writing conventions• Capitalization & Grammar• No Texting Lingo!

3. DO NOT USE ALL CAPS!

4. Subject Line• Clear & Meaningful

5. Never send prank email or jokes • It’s EASY to make a huge mistake!

6. Your email Alias:• Set up a professional account with your full

namejane.doe@hotmail.com vs. 2cute@gmail.com

1. Which is an example of proper netiquette in an email message?

a. UR invited to attendb. You are cordially invited to attendc. you’re invited.d. YOUR PRESENCE IS REQUESTED

2. What should you be sure to do with every email?

a. Spell check, use full sentence structure and use proper grammar.

b. Have a nice greeting: Hi, Hello, etc.c. Have a proper sign off: Thank you,

Sincerely, etc.d. All of the above.

3. Typing in all capitals in electronic communications means:a. This message is very importantb. You are shoutingc. It's okay to forward this message to

othersd. Nothing special--typing in all caps is

normal

4. Appropriate content for email messages includesa. Anything you wouldn't mind having

subpoenaed as part of a court proceeding

b. Anything you wouldn't mind seeing on the evening news

c. Anything you wouldn't mind your grandmother seeing

d. All of the above

United StatesGifts = BribesWomen Business Attire –

Skirts are appropriate

India Dinner – do not thank host Customary to have tea

before a business meeting

JapanGifts = Sign of respectWomen Business Attire –

Skirts are appropriate; pants should not be worn

MexicoMeetings – personal

contact & relationships are important

Punctuality – less strict

Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?